SnapEngage Reviews in April 2025: User Ratings, Pros & Cons

"Great Chat Tool that helps our candidates get placed"

What do you like best? The ease of use of the product, the tool is very easy to use and be trained on What do you dislike? Custom Chat Bot messaging, we would like to be able to customize the messages for the Chat Bot What problems are you solving with the product? What benefits have you realized? Allowing for the chatbot to speak to people while agents are offline

"Great Software! Great Support!"

What do you like best? Easily deployable.. Very intuitive interface. A lot of customization and data mining capabilities What do you dislike? just need client notification if theres a downtime instead of looking up a page Recommendations to others considering the product: Explore the reports, there's a wealth of information you can use to improve your business What problems are you solving with the product? What benefits have you realized? Multi channel engagement, instant support, payments ...

"Great functionality with straightforward operation"

What do you like best? Easy to use, intuitive interface, great customization to perfectly match our website and communication style. What do you dislike? Separate widgets needed for multiple teams to get chats directed from specific URLs. Recommendations to others considering the product: Definitely is a great product with an awesome support team. What problems are you solving with the product? What benefits have you realized? SnapEngage helps us to immediately communicate with customers ...

"Stellar Out-of-The-Box Live Chat Solution!"

What do you like best? I thought the plug and play aspect was seriously too good to be true. But it was easy to setup and implement. We were up and running in less than a day. The trial period was just enough to get in to the swing and our clients jumped at the chance to chat. The ROI was immediate! What do you dislike? Since we use Live Chat as our primary support channel, it would be great to have an agent QA piece built in to the app. The survey scores are relative and our team would ...

"Well designed chat client that turns website visitors into leads"

What do you like best? SnapEngage is a really easy to use solution that we utilize for converting visitors to our website into leads. Configuring the chat to our brand and needs was super simple. We also use proactive chat on key pages which has lead to more engagement with visitors to our site. Overall we are very happy with SnapEngage. What do you dislike? Tracking referral data. We are not able to easily keep record of which referring site brought a visitor to our site. Usually, we ...

"Great software & support"

What do you like best? Easy to use & set up. Good reporting & analytics. What do you dislike? Nothing. I'm very happy with the tool. What problems are you solving with the product? What benefits have you realized? Helps us offer chat for our marketing prospects & existing clients. Offers an easy option for people to contact without having to fill out a form or make a phone call.

"Great product"

What do you like best? This has been a phenomenal tool for our clients to have another medium to get in touch with us outside of phone or email. What do you dislike? Haven't had any dislikes that we have encountered. What problems are you solving with the product? What benefits have you realized? With the way we communicate with each other now, many people don't have time to be on the phone - yet they still need to have someone address their concerns. Having the ability to chat with clients ...

"Perfect for Small Business to Large Enterprise"

What do you like best? So easy to use! I love it. It looks great to customers too. What do you dislike? I wish you could add more admins with smaller packages Recommendations to others considering the product: Get it, you will be glad you did. It's the best thing we have done in a long time. What problems are you solving with the product? What benefits have you realized? Exceptional customer service and ways to reach us

"Awesome Sauce!"

What do you like best? The people! Great and quick service..... What do you dislike? Not being able to search the log files.. Recommendations to others considering the product: They continue to improve the tool, adding new features all the time. They are easy to work with and appear to have fun doing their jobs. They listen to customers for new feature enhancements. What problems are you solving with the product? What benefits have you realized? Large customer backlog. With chat, we are ...

"Stellar Out-of-The-Box Live Chat Solution!"

What do you like best? I thought the plug and play aspect was seriously too good to be true. But it was easy to setup and implement. We were up and running in less than a day. The trial period was just enough to get in to the swing and our clients jumped at the chance to chat. The ROI was immediate! What do you dislike? Since we use Live Chat as our primary support channel, it would be great to have an agent QA piece built in to the app. The survey scores are relative and our team would ...