SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"Big Fan! "

What do you like best? Affordable product, easy installation, excellent customer service, very effective. What do you dislike? Needs app now that third party tools no longer work well. Web portal isn't as easy to use as Skype was. I hear they are working on it. What problems are you solving with the product? What benefits have you realized? Huge benefit of allowing us to interact with website visitors that may not be ready to call in yet because they are just fact finding.

"The product makes my life easier. Very easy to connect with guests and solve all of their issues."

What do you like best? I like the ease of use of the system and the transfer features is good. I also like the monitor keys. What do you dislike? I dislike the sounds or how it erases the chat history when the page is refreshed. Recommendations to others considering the product: I would highly recommend SnapEngage as it easy to use, user-friendly, does not crash. I think that SnapEngage is very attractive for both small and large companies. What problems are you solving with the product? ...

"Great way to keep in touch with our SaaS customers"

What do you like best? SnapEngage makes it easy to set up live support in our web-based SaaS. Drop in some javascript and you're golden. We especially like that we can completely hide the 'Live Chat' button when no agents are available. What do you dislike? I wish it worked with Google Hangouts better. Recommendations to others considering the product: If you need web-based live chat with great features like canned responses and banning visitors from live support, SnapEngage is a good ...

"Assists in providing excellent customer service"

What do you like best? We started using SnapEngage earlier this year and it was really made a difference in the level of customer service we provide at AACC. We have found that students, faculty, staff, and community members are all using chat as a way to communicate with the college and get their questions answered. It is SUPER easy to use as an agent, and also easy to use as the person asking the question. You're able to customize your forms to fit your business and even able to put icons ...

"Fantastic Experience - Through and Through!"

What do you like best? 1) Reporting - Out of the box the tool comes complete with ALL reports needed. We swapped out with another prominent chat platform for this reason. It's important to know what the visitor is doing when they get to the site and where/why they engage with chat. Additionally, If the report we need is not available, all the data is exportable for us to build ourselves. 2) Customer Service - OUTSTANDING training and implementation support. I can't express this enough. 3) ...

"Great chat!"

What do you like best? It's a good chat system. I like the interface and it is very easy to use. Very good program. Makes it easy to take chats with our business. Very easy to teach to staff and give them all logins and not have to reach out to Snap Engage for assistance. Never had to call you guys once! What do you dislike? Not much, really. Does what it needs to do. Never kicks you out and always works! Recommendations to others considering the product: Very easy to use and good ...

"Easy chat service"

What do you like best? It is clear to use - nothing that makes it hard to communicate with the customer. I also like that you can see when they're typing What do you dislike? You cannot extend the auto sleep to more than 60 seconds Recommendations to others considering the product: Overall it is pretty good - little things hear and there like not being able to extend the timing longer What problems are you solving with the product? What benefits have you realized? Customer contact and engagement

"Intuitive, straight forward and gets the job done!"

What do you like best? It's easy to use as an agent and easy to manage as an administrator! What do you dislike? There is nothing I actively dislike. Recommendations to others considering the product: From my perspective, the value of their offerings is two fold: it represents an investment in the physical product, and the team behind it. - Their product fit our needs when we first signed on a few years ago, and they've made numerous innovative updates since then. I've been pleasantly ...

"Great chat service and fast response from support"

What do you like best? I liked how easy it was to set up. We have it connected with Salesforce so that sometimes can be a project already. It was easy to get it connected and the initial implementation was all taken care of by them. What do you dislike? We like everything so far. We have had the software now for 2 years and no real issues. What problems are you solving with the product? What benefits have you realized? It was great to have the clients in salesforce automatically update ...

"Easy to use and higly effective live chat tool"

What do you like best? Takes two-three hours to ramp up a new admin and less than 30 mins to ramp up a new agents. Easy to deploy and extremely easy to use. Great proactive triggering options. Good integration options. What do you dislike? Needs more work on the analytical side, missing some highend features. What problems are you solving with the product? What benefits have you realized? Inbound sales and customer support on our websites