9.3
Spot Score
Streamline customer engagement & boost sales with SnapEngage.
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Starts from $16/User/Month
SnapEngage stands out as a versatile and user-friendly live chat tool, highly praised for its proactive chat features that facilitate better customer engagement and increased revenue. The ease of use and customizability are key strengths, allowing users to reach out to customers efficiently and provide top-notch support. The integration with Salesforce and useful ...Read more
Easy to use with proactive chat for engaging customers and boosting revenue.
Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.
Customizable features for forms and pages, aiding communication with customers.
Efficient customer support team and useful stats summary for monitoring performance.
Issues with system integrations and outdated design can affect user experience.
Limits on chat disconnect time can be restrictive for ongoing conversations.
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Showing 51-60 out of 138
AI
Administrator in Marketing and Advertising
02/22/18
"Easy to set up and easy to use for website chat"
What do you like best? The platform is really intuitive and easy to set up and use. What do you dislike? The analytics could be a bit stronger, but in general the platform does what we are looking for What problems are you solving with the product? What benefits have you realized? Website chat is another good way for us to interact with customers and prospective customers to quickly answer any questions.
CA
Chris A
02/22/18
"Solid Tool"
What do you like best? It's an easy tool that integrates into salesforce and our software What do you dislike? I wish Chats could go into sales force as activites What problems are you solving with the product? What benefits have you realized? No real problems, it has benefited us as a easy tool for our clients to communicate with us
UI
User in Insurance
02/22/18
"Very good, eays to use, could do with some minor improvements"
What do you like best? Ease of use for administrator, mobile friendly and looks professional What do you dislike? Needs a submit message button in the chat What problems are you solving with the product? What benefits have you realized? Improved monitoring of site and conversion.
KP
Kate P
02/22/18
"Good, could be better"
What do you like best? I like the ability to transfer chats and close them out What do you dislike? I don't like that there are no automated responses What problems are you solving with the product? What benefits have you realized? Website help! Big benefits to new customers becoming accustom to the website's tools.
AI
Administrator in Staffing and Recruiting
02/21/18
"Great Chat Tool that helps our candidates get placed"
What do you like best? The ease of use of the product, the tool is very easy to use and be trained on What do you dislike? Custom Chat Bot messaging, we would like to be able to customize the messages for the Chat Bot What problems are you solving with the product? What benefits have you realized? Allowing for the chatbot to speak to people while agents are offline
SW
Samantha W
02/21/18
"Great Customer Service, Great Product"
What do you like best? I like that the sales reached out to me, and told me more about the integration between snapengage and Dynamics CRM. If it wasn't for that, I wouldn't have switched. I have contacted them multiple times for different issues, and they are always helpful. What do you dislike? The new hub hasn't gone live yet, but I know how it goes. So I won't hold it against them! Recommendations to others considering the product: Do it!!! but be patient with setup. There are so many ...
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AI
Administrator in Business Supplies and Equipment
02/21/18
"Reliable, feature-rich chat"
What do you like best? We have been using SnapEngage for a couple years now and we have had zero issues. The analytics available really help in identifying user issues and agent coverage. What do you dislike? Our agents were running into a problem where multiple reps are trying to answer a customer at the same time, but we are not realizing that the chat is being attended by another rep until one of us finishes typing our response and it kicks the other person out. What problems are you ...
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AB
Andrew B
02/21/18
"Great functionality with straightforward operation"
What do you like best? Easy to use, intuitive interface, great customization to perfectly match our website and communication style. What do you dislike? Separate widgets needed for multiple teams to get chats directed from specific URLs. Recommendations to others considering the product: Definitely is a great product with an awesome support team. What problems are you solving with the product? What benefits have you realized? SnapEngage helps us to immediately communicate with customers ...
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MH
Mike H
02/21/18
"Snapengage"
What do you like best? The ability to setup multiple widgets for different countries What do you dislike? I would say it's quite basic, and I would like to be able to use Zapier to automate certain actions of the back of the chats. What problems are you solving with the product? What benefits have you realized? We wanted to be able to answer our customers enquiries quickly, efficiently, and most importantly immediately. We didn't want the customer to have to wait for an answer like they ...
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AI
Administrator in Consumer Services
02/21/18
"Easy to use, easy to manage and great customer support"
What do you like best? The features that are available for live chat options. The friendliness and professional first class support and the speed at a support enquiry is resolved. What do you dislike? I would like to be able to run a report covering all widgets and to be able to make the same change across all widgets, instead of having to do this individually - i.e. adding/deleting agents. Recommendations to others considering the product: Free trial. Ease of use. Great customer support. ...
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