SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"Snap Engage works"

What do you like best? The ability to chat in real time with people looking at the website. Easy to use, the word shortcuts you can create are helpful as well. the product works as described, effectively allows you to chat. It is nice to have the option to speak with people as they are on the website. What do you dislike? Needs more than just a desktop notification and a sound for an incoming chat, for example maybe a flashing icon or something. Also a chat between agents option would be ...

"Great tool for warming up a cold lead."

What do you like best? SnapEngage has been a real winner for us. It's easy for everyone on our virtual team to use and setup was extremely easy. In addition, the integration with Salesforce help capture all the chat sessions to make sure we follow up with potential customers. What do you dislike? At some point it would be helpful to have a mobile app. Recommendations to others considering the product: Create an FAQ document to help assist your online support personnel answer questions. Then ...

"SnapEngage Chat helped us improve our customer contact"

What do you like best? The proactive chat has helped us reach out to customers who might be ready to log off our website before completing a purchase. It's also a super easy way for our customers to send us an email during our off-hours. Our customers like the quick point of contact, and we're able to reach more customers with personal communication. My team likes the convenience of shortcuts and the "go to" function. Snap Engage has excellent customer service -- a huge plus! What do you ...

"This is a very useful tool for sales "

What do you like best? The immediate and quick response helps me To assist customers What do you dislike? Some of the feedback given by customers is not Always accurate and true of what happened on the site Recommendations to others considering the product: Use the product it is excellent What problems are you solving with the product? What benefits have you realized? I use the tool to sale

"One of the BEST products!!!"

What do you like best? There are many aspects of SnapEngage that I like. 1 - It is easy to use and navigate. At the end of every chat the chatter is given the opportunity to rate me and this gives me immediate feedback from customers and potential customers. -- You can even attach files to send to the chatter. 2 - At the very beginning of the chat they tell you where the chatter is chatting from and also shows you a map with a pointer at where your chatter is, e.g., New York City, New ...

"Easy to use with plenty of features!"

What do you like best? Simple, easy-to-use interface; lots of features beyond the spectrum I'll find necessary but others may find useful for business. What do you dislike? Other than infrequent and sporadic connection issues, nothing. What problems are you solving with the product? What benefits have you realized? Direct contact with customers who are reluctant to pick up the phone and call with questions has been beneficial. The ability to have access to their interface also helps solve ...

"Snap+Engage=Success"

What do you like best? I love the way it allows me to interact with both current and prospective customers. Using SnapEngage has provided the opportunity to immediately connect with potential customers that may not have otherwise reached out to me or me to them. It has also allowed me to serve current customers in a timely manner. Love the ability to attach files in to the message. What do you dislike? Can't think of anything I really dislike about the platform. I don't like the hour-long ...

"Really Great Product"

What do you like best? I love that there are tier levels that allow you to give priority to more experienced agents vs new agents. What do you dislike? I don't like that it's not easy to customize the appearance of the interface that our users see. It shows the SnapEngage logo. I don't want our users seeing that. What problems are you solving with the product? What benefits have you realized? We use it to provide support to users when using our portal.

"Great product!"

What do you like best? We love how easy the chat portal is to use, and how easy it is to integrate shortcuts for quick responses. The chat portal is very easy to adjust to our prefrences and the staff has been very helpful with any questions we have. What do you dislike? We wish there were ways to transfer chats without the visitor knowing! And how to edit desktop notificatoins to just show us when we have a chat, not when our network strength is good/bad. What problems are you solving with ...

"SnapEngage Review"

What do you like best? East of use, ability to interact with site visitors. What do you dislike? I would like the analytics to be a little stronger. What problems are you solving with the product? What benefits have you realized? Helping out site visitors who have questions about our therapy. We are trusting that using this service is promoting knowledge, adoption and usage of our therapy.