SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"Stellar Out-of-The-Box Live Chat Solution!"

What do you like best? I thought the plug and play aspect was seriously too good to be true. But it was easy to setup and implement. We were up and running in less than a day. The trial period was just enough to get in to the swing and our clients jumped at the chance to chat. The ROI was immediate! What do you dislike? Since we use Live Chat as our primary support channel, it would be great to have an agent QA piece built in to the app. The survey scores are relative and our team would ...

"Well designed chat client that turns website visitors into leads"

What do you like best? SnapEngage is a really easy to use solution that we utilize for converting visitors to our website into leads. Configuring the chat to our brand and needs was super simple. We also use proactive chat on key pages which has lead to more engagement with visitors to our site. Overall we are very happy with SnapEngage. What do you dislike? Tracking referral data. We are not able to easily keep record of which referring site brought a visitor to our site. Usually, we ...

"Great software & support"

What do you like best? Easy to use & set up. Good reporting & analytics. What do you dislike? Nothing. I'm very happy with the tool. What problems are you solving with the product? What benefits have you realized? Helps us offer chat for our marketing prospects & existing clients. Offers an easy option for people to contact without having to fill out a form or make a phone call.

"Great product"

What do you like best? This has been a phenomenal tool for our clients to have another medium to get in touch with us outside of phone or email. What do you dislike? Haven't had any dislikes that we have encountered. What problems are you solving with the product? What benefits have you realized? With the way we communicate with each other now, many people don't have time to be on the phone - yet they still need to have someone address their concerns. Having the ability to chat with clients ...

"Perfect for Small Business to Large Enterprise"

What do you like best? So easy to use! I love it. It looks great to customers too. What do you dislike? I wish you could add more admins with smaller packages Recommendations to others considering the product: Get it, you will be glad you did. It's the best thing we have done in a long time. What problems are you solving with the product? What benefits have you realized? Exceptional customer service and ways to reach us

"Awesome Sauce!"

What do you like best? The people! Great and quick service..... What do you dislike? Not being able to search the log files.. Recommendations to others considering the product: They continue to improve the tool, adding new features all the time. They are easy to work with and appear to have fun doing their jobs. They listen to customers for new feature enhancements. What problems are you solving with the product? What benefits have you realized? Large customer backlog. With chat, we are ...

"Great tool for communicating with customers!"

What do you like best? I like the ability to configure proactive chat based on certain conditions. What do you dislike? Somewhat limited integration configuration options. Recommendations to others considering the product: Na What problems are you solving with the product? What benefits have you realized? Keeping customers engaged, answering questions.

"Affordable, reliable and great support"

What do you like best? Ease of use. Super easy to get going. User friendly and great customer support. They use thir own product to provide support so I can live chat them with any questions. What do you dislike? I really can't think of anything. We've been using them for a few years and never had issues Recommendations to others considering the product: Give it a try. Very affordable and a gteat support team who can help What problems are you solving with the product? What benefits have ...

"Best Live Chat Software I've Used"

What do you like best? As a business owner I love that I can setup proactive responses based on rules I set up so I can deliver a more personal message to our website visitors. I also really enjoy the fact that I can see the chat ratings for each of my agents to see where we have room to improve and to see where we excel. What do you dislike? SnapEngage has been my favorite LiveChat software that I've used. That being said, I don't like that I have to use a developer to make my chat not ...

"Super easy UI - Love!"

What do you like best? The Snapengage platform is by far the easiest third party platform we've ever integrated. They have the best support ever! What do you dislike? nothing! we found everything we were looking for with snapengage What problems are you solving with the product? What benefits have you realized? we can chat seemlessly with customers - we can see what pages they are on and help them decide what to purchase