SnapEngage Reviews in April 2025: User Ratings, Pros & Cons

"Great service all around!"

What do you like best? I like the access and help that I always get when I have questions. What do you dislike? That the app is not available anymore. Waiting for it to be back. What problems are you solving with the product? What benefits have you realized? Chat from our website. I pull weekly reports and the information and data you provide is great!

"Fantastic HIPAA Compliant Live Chat Software!"

What do you like best? SnapEngage has been a great addition to our websites - patients have given us great feedback on being able to schedule and cancel appointments online, verify insurance, etc. we were thrilled to find a chat feature that was HIPAA compliant. It has also been fantastic for physician's referral coordinators who are looking for the most convenient clinic for a patient or who have questions about how which services are offered at which clinics. What do you dislike? That ...

"Great chat service and fast response from support"

What do you like best? I liked how easy it was to set up. We have it connected with Salesforce so that sometimes can be a project already. It was easy to get it connected and the initial implementation was all taken care of by them. What do you dislike? We like everything so far. We have had the software now for 2 years and no real issues. What problems are you solving with the product? What benefits have you realized? It was great to have the clients in salesforce automatically update ...

"Easy to use and higly effective live chat tool"

What do you like best? Takes two-three hours to ramp up a new admin and less than 30 mins to ramp up a new agents. Easy to deploy and extremely easy to use. Great proactive triggering options. Good integration options. What do you dislike? Needs more work on the analytical side, missing some highend features. What problems are you solving with the product? What benefits have you realized? Inbound sales and customer support on our websites

"Well built system with great features."

What do you like best? The system has an intuitive back-end packed with features that are well built, customizable and reliable. What do you dislike? As new features are rolled out, SnapEngage sometimes requires that you contact a rep to switch over to the newer version even if there is no cost involved. This is fine, I would just prefer if there was a digital means by which to change to a new feature such as the newer interactive message form designer. What problems are you solving with ...

"Great help getting set up and continued support"

What do you like best? continued support and opportunities to improve snapengage What do you dislike? there is no 'remember me' for reps to log in Recommendations to others considering the product: great support What problems are you solving with the product? What benefits have you realized? customer support

"Happy customer since 2013"

What do you like best? This tool help our customer to reach us in quicker way. What do you dislike? Not having multilevel user management. Also not having report to track agent activity performance . Recommendations to others considering the product: Awesome tool What problems are you solving with the product? What benefits have you realized? Reaching customer and helping them to select correct product.

"Great experience with SnapEngage"

What do you like best? I liked its ease of use and we never ran into technical difficulties with it. I also really appreciated that any unanswered chats from clients on SnapEngage were emailed to our team so we could follow-up. What do you dislike? I did not dislike anything. Our company really benefited from this product. What problems are you solving with the product? What benefits have you realized? I work in customer service, and SnapEngage allowed clients to ask us questions directly ...

"Robust chat platform "

What do you like best? It's reasonably priced, has good log functionality, the reps like to use it. What do you dislike? We lose UTM and source tracking on leads for some reason and there fore, leads come in with incomplete data and chat transcripts have to get manually added to our salesforce records. This could be user error or a set up fault on our side. Recommendations to others considering the product: Make sure it pushes the conversations to your selected CRM or marketing automation ...

"Affordable High Tech Solution"

What do you like best? My favorite things about SnapEngage, in no particular order are: Great staff that are a joy to work with, highly customizable appearance, encrypted and secure information transfer, highly customizable proactive chat, great value and competitive pricing, nothing to download or install! What do you dislike? I wish it was easier to see other employees online, transferring chats can sometimes take more than one try. Recommendations to others considering the product: I ...