SnapEngage Reviews in April 2025: User Ratings, Pros & Cons

"Easy to implement and use"

What do you like best? It was super easy to implement and use. The big plus for us was the Salesforce integration. We didn't have to purchase the costly Salesforce API in order to get our live chats to synchronise with Salesforce as Leads. What do you dislike? The agent reassignment seems a bit flakey sometimes. The agent dashboard area seems a bit dated compared to the admin control panel! Recommendations to others considering the product: Take your time doing the implementation. It can be ...

"A wonderful product"

What do you like best? I like that the system is an easy to use interface to chat with our current clients. What do you dislike? I wish that some of the questions asked before chat began were required. What problems are you solving with the product? What benefits have you realized? Customer Relationship management in a timely fashion.

"good product, almost never fails, looks dated."

What do you like best? ability ti answer facebook inbox with multiple agents. What do you dislike? backend looks ugly, and dated, i would like for a returning customer to arrive to the same agent as last time. Recommendations to others considering the product: not the best solutions but is cheap compared to others. What problems are you solving with the product? What benefits have you realized? better customer service, better sales process.

"Good Technology, Better Customer Service!"

What do you like best? Easy Implementation, very good customer service. I can always get a fast answer to my questions through the chat platform. What do you dislike? Limitations of the overall chat platform. I have considered exploring other platforms because of some of the limitations / features not available with snapengage. What problems are you solving with the product? What benefits have you realized? OPEX of support and repair services. We have been able to see a cost reduction by ...

"SnapEngage Review - Great Tool"

What do you like best? It was very easy with Snapengage to get chat set-up on our site and get our team trained. We started small and built up to 14 chat agents. We use HubSpot as well so the integration functionality was helpful. What do you dislike? No concerns to mention. The SnapEngage team jumped in and helped with any issues we had. Recommendations to others considering the product: The tool is the easy part. Having agents trained and engaged is much harder, especially if chat is new ...

"Great Platform"

What do you like best? Robust and easy to use. It takes less than 30 min to get an new agent online and answering chats. What do you dislike? Wish that it offered call recordings. I love the ability to move into a live call but we will not use this feature if the calls cannot be recorded and stored. What problems are you solving with the product? What benefits have you realized? Communication with potential clients who are visiting our websites. The ROI is awesome. My team is able to handle ...

"SnapEngage: Oh Snap!"

What do you like best? I like how easy it is to use. It allows me to communicate with customers quickly and easily. It’s easy to learn, easy to teach, and lovely to use. What do you dislike? The only thing I dislike is that occasionally the SalesForce integration doesn’t always link up the way I want it to Recommendations to others considering the product: Definitely give it a trial run if you need chat software. They are super easy to work with and super easy to use What problems are you ...

"Great service all around!"

What do you like best? I like the access and help that I always get when I have questions. What do you dislike? That the app is not available anymore. Waiting for it to be back. What problems are you solving with the product? What benefits have you realized? Chat from our website. I pull weekly reports and the information and data you provide is great!

"Super Easy to Use"

What do you like best? I love how Snap Engage pops up on our customers' computers so they can chat easily and feel welcomed. Snap Engage also has features that make responding to customers faster and easier. What do you dislike? Nothing at all! We are really happy with the snap engage service What problems are you solving with the product? What benefits have you realized? Customers often want to ask a quick questions without needing to wait for an email response or pickup the phone. It ...

"SnapEnage has worked really well for us"

What do you like best? We have been able to drive significantly more leads through our inbound channel and transfer over support inquiries on the spot. What do you dislike? Sometimes, the support delivers different answers What problems are you solving with the product? What benefits have you realized? Drive more revenue and instant conversions.