9.3
Spot Score
Streamline customer engagement & boost sales with SnapEngage.
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Showing 21-30 out of 138
HG
Hayley G
02/22/18
"Fantastic HIPAA Compliant Live Chat Software!"
What do you like best? SnapEngage has been a great addition to our websites - patients have given us great feedback on being able to schedule and cancel appointments online, verify insurance, etc. we were thrilled to find a chat feature that was HIPAA compliant. It has also been fantastic for physician's referral coordinators who are looking for the most convenient clinic for a patient or who have questions about how which services are offered at which clinics. What do you dislike? That ...
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MH
Mike H
02/21/18
"Snapengage"
What do you like best? The ability to setup multiple widgets for different countries What do you dislike? I would say it's quite basic, and I would like to be able to use Zapier to automate certain actions of the back of the chats. What problems are you solving with the product? What benefits have you realized? We wanted to be able to answer our customers enquiries quickly, efficiently, and most importantly immediately. We didn't want the customer to have to wait for an answer like they ...
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SW
Samantha W
02/21/18
"Great Customer Service, Great Product"
What do you like best? I like that the sales reached out to me, and told me more about the integration between snapengage and Dynamics CRM. If it wasn't for that, I wouldn't have switched. I have contacted them multiple times for different issues, and they are always helpful. What do you dislike? The new hub hasn't gone live yet, but I know how it goes. So I won't hold it against them! Recommendations to others considering the product: Do it!!! but be patient with setup. There are so many ...
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AI
Administrator in Consumer Services
02/21/18
"Easy to use, easy to manage and great customer support"
What do you like best? The features that are available for live chat options. The friendliness and professional first class support and the speed at a support enquiry is resolved. What do you dislike? I would like to be able to run a report covering all widgets and to be able to make the same change across all widgets, instead of having to do this individually - i.e. adding/deleting agents. Recommendations to others considering the product: Free trial. Ease of use. Great customer support. ...
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MJ
Michael J
02/21/18
"The perfect solution!"
What do you like best? SnapEngage is very affordable and has many cool features. We can share screens, send or receive documents from customers, direct them to the page they need automatically, see all pertinent information (IP address, location, browser, OS) and more! What do you dislike? There is nothing we really dislike. Our chat is the envy of our entire service center! Recommendations to others considering the product: Really learn the product...there is so much it can do! What ...
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AI
Administrator in Government Administration
02/21/18
"Simple to Use and Set Up"
What do you like best? The chat function was very easy to set up and was quickly in place for the organization to use. My staff was able to understand the concept of chat and how to use it. The support from SnapEngage is great, they quickly respond with answers and always follow up if needed. What do you dislike? At this time I have not found anything that I dislike. Recommendations to others considering the product: This application was super easy to set up, train and start using. What ...
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AI
Administrator in Business Supplies and Equipment
02/21/18
"Reliable, feature-rich chat"
What do you like best? We have been using SnapEngage for a couple years now and we have had zero issues. The analytics available really help in identifying user issues and agent coverage. What do you dislike? Our agents were running into a problem where multiple reps are trying to answer a customer at the same time, but we are not realizing that the chat is being attended by another rep until one of us finishes typing our response and it kicks the other person out. What problems are you ...
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AI
Administrator in Staffing and Recruiting
02/21/18
"Great Chat Tool that helps our candidates get placed"
What do you like best? The ease of use of the product, the tool is very easy to use and be trained on What do you dislike? Custom Chat Bot messaging, we would like to be able to customize the messages for the Chat Bot What problems are you solving with the product? What benefits have you realized? Allowing for the chatbot to speak to people while agents are offline
AI
Administrator in Information Technology and Services
02/21/18
"Great Software! Great Support!"
What do you like best? Easily deployable.. Very intuitive interface. A lot of customization and data mining capabilities What do you dislike? just need client notification if theres a downtime instead of looking up a page Recommendations to others considering the product: Explore the reports, there's a wealth of information you can use to improve your business What problems are you solving with the product? What benefits have you realized? Multi channel engagement, instant support, payments ...
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AB
Andrew B
02/21/18
"Great functionality with straightforward operation"
What do you like best? Easy to use, intuitive interface, great customization to perfectly match our website and communication style. What do you dislike? Separate widgets needed for multiple teams to get chats directed from specific URLs. Recommendations to others considering the product: Definitely is a great product with an awesome support team. What problems are you solving with the product? What benefits have you realized? SnapEngage helps us to immediately communicate with customers ...
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