SnapEngage Reviews in April 2025: User Ratings, Pros & Cons

"Great user experience and excellent customer service"

What do you like best? Their chat reps are wonderful! When they cannot assist, they get the proper teams involved and get right back to me. What do you dislike? Pulling chat transcripts is exporting a lot of information, I wish I could choose which details I export. What problems are you solving with the product? What benefits have you realized? It's convenient for customers and it helps us make sales and retain customers having trouble navigating our website.

"Snap Engage Review"

What do you like best? That if someone doesn;t respond to the original "Can I help you" message" it doesnt show up in my queue What do you dislike? That it disconnects a chat after inactivity. Sometimes I am responding to someone else or answering a call. Recommendations to others considering the product: Answer as quick as you can, or the chat will disconnect What problems are you solving with the product? What benefits have you realized? Some times people dont want to talk on the phone ...

Helps people find what they are looking for

PROS: SnapEngage's chat box is very sleek and the ability to match it to our brand was great. The backend, both the agent view and the administration features, is very usable and gives us all the data we need. CONS: I wish that this system integrated with Google Analytics. It would help us better put value to our paid marketing campaigns.

"Great tool for engage clients that would not otherwise reach out if they had to call "

What do you like best? Allows clients to feel comfortable while communicating and giving the ability to create report and trust. Allows the screening/qualifying of leads without wasting phone time. Ability for the client to transfer documents through the system. What do you dislike? These are more issues with my companies usage of the software. Leads to a lot of wasted time due to log off before gaining contact information. Also distracts reps that are also taking calls. Many prank ...

"SnapEngage -- Great Inexpensive, customizable live chat"

What do you like best? I like how the team at SnapEngage is very friendly, and I also enjoy how easy the product can be rolled out and customized. We use the tool for a variety of teams on different subdomains, and it's very easy to set up and track metrics. What do you dislike? We use the API for reporting, and I get server errors regularly. I've also had issues where their customer support isn't always very on point with my needs. I also have found that the reports may not be completely ...

"Easy chat service"

What do you like best? It is clear to use - nothing that makes it hard to communicate with the customer. I also like that you can see when they're typing What do you dislike? You cannot extend the auto sleep to more than 60 seconds Recommendations to others considering the product: Overall it is pretty good - little things hear and there like not being able to extend the timing longer What problems are you solving with the product? What benefits have you realized? Customer contact and engagement

"SnapEngage"

What do you like best? Mostly helpful customer support staff. Fairly decent product. Very affordable as well. What do you dislike? SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages. What problems are you solving with the product? What benefits have you realized? We're able to communicate with customers in whichever medium they prefer with SnapEngage (namely, ...

"Intuitive, straight forward and gets the job done!"

What do you like best? It's easy to use as an agent and easy to manage as an administrator! What do you dislike? There is nothing I actively dislike. Recommendations to others considering the product: From my perspective, the value of their offerings is two fold: it represents an investment in the physical product, and the team behind it. - Their product fit our needs when we first signed on a few years ago, and they've made numerous innovative updates since then. I've been pleasantly ...

"Awesome"

What do you like best? I have control over the chats and I really enjoy how easy it is to use! What do you dislike? The people who are chatting :0) is that bad? Lol What problems are you solving with the product? What benefits have you realized? Well, it has certainly been helpful with the phone calls. When chat is on, calls are down.

"Customer Service Dept Useage"

What do you like best? Ease of use for all parties- our IT guys, our actual customer service reps, and our management who view the analytics and service reviews. PLUS OUR CUSTOMERS LOVE IT! What do you dislike? Had a few snafus with HIPAA application in set up process as well as with integration with our Facebook page, but we worked through them. Every once in a while there are tech issues that catch us by surprise, but we are typically successful in quickly troubleshooting ...