9.3
Spot Score
Streamline customer engagement & boost sales with SnapEngage.
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Starts from $16/User/Month
SnapEngage stands out as a versatile and user-friendly live chat tool, highly praised for its proactive chat features that facilitate better customer engagement and increased revenue. The ease of use and customizability are key strengths, allowing users to reach out to customers efficiently and provide top-notch support. The integration with Salesforce and useful ...Read more
Easy to use with proactive chat for engaging customers and boosting revenue.
Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.
Customizable features for forms and pages, aiding communication with customers.
Efficient customer support team and useful stats summary for monitoring performance.
Issues with system integrations and outdated design can affect user experience.
Limits on chat disconnect time can be restrictive for ongoing conversations.
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Showing 11-20 out of 138
UI
User in Non-Profit Organization Management
11/11/19
"Manager Of Chapter Administration"
What do you like best? how easy the dashboard page is to use and maneuver around in. What do you dislike? Its hard to use attachments in the chat messages. What problems are you solving with the product? What benefits have you realized? Customer support on our website and chapter membership platform.
AL
AUBREY L D C
10/20/19
"Customer engagement couldn't be made easy"
What do you like best? So far customer engagement with us is superb with snapengage, our is cheap and customer enjoy the live support/chat that makes them feel convinced to do business with us. Their support team helped us with integration from day 1 up to deployment. What do you dislike? Some of our platforms haven't been integrated and other departments don't have snapengage Recommendations to others considering the product: Engage your customers with highly intelligent live chat support ...
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AI
Administrator in Consumer Services
08/29/19
"Life chat"
What do you like best? Easy to use and alot of features for a reasonable cost What do you dislike? That it is a stand along feature and not all call center software can integrate What problems are you solving with the product? What benefits have you realized? Live chat in general
UI
User in Electrical/Electronic Manufacturing
07/12/19
"Easy to use"
What do you like best? Ability to paste and upload files and ability to transfer chat to another agent. Ability to simultaneously open multiple chats but ability to place status into Pause to prevent too many chats. What do you dislike? That the end user is not able to upload screen shots or files. The recent update made the web page too busy and I'm unable to customize the page. I would like to be able to narrow or hide certain panels. Recommendations to others considering the ...
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ES
Executive Sponsor in Retail
04/15/19
"Versatile and solid but feels old"
What do you like best? Proactive chat is very nice. The ability to trigger it on different places and in different configuration is nice. Different triggers and different messages is useful. The integration to Facebook messenger is also nice. What do you dislike? The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated. What problems are you solving with the product? What benefits have you ...
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UI
User in Hospital & Health Care
01/22/19
"Decent chat forum"
What do you like best? Very user friendly tool for both users and the customer-facing side. What do you dislike? Some errors would occur where the customer information was either sending duplicates to other agents available. What problems are you solving with the product? What benefits have you realized? Customer communications
UI
User in Non-Profit Organization Management
12/12/18
"Customer Support Live"
What do you like best? SnapEngage is a fairly simply platform to navigate, but allows businesses to provide top-notch customer support! What do you dislike? The interface isn't very visually appealing, however that doesn't take away from how useful the service is. What problems are you solving with the product? What benefits have you realized? SnapEngage has allowed this organization to expand customer service to the fingertips of members, which in turn allows us to support and manage ...
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BG
Brittany G
10/30/18
"Currently on Beta version of SnapEngage and thoroughly enjoying it"
What do you like best? I like the feature where you can see what the user is typing before they hit send. What do you dislike? I dislike how quickly the conversations time out as well as how the prospects do not need to enter in an e-mail address or way of contact before they start chatting. What problems are you solving with the product? What benefits have you realized? Solving the business issues of not easily being able to chat with prospects and customers that need support.
AI
Administrator in Health, Wellness and Fitness
07/23/18
"Great service"
What do you like best? The rapid support the customization options the ability to have the widget on multiple sites What do you dislike? Kind of expensive for HIPAA compliant chat the analytics aren't great there is no option for users to select their preferred language the customization fields are a little clunky in terms of formatting What problems are you solving with the product? What benefits have you realized? online help desk for HIV prevention. anonymity for our users as well as ...
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SM
Sam M
06/13/18
"Ohhh snap!"
What do you like best? Great tool to use to chat with customers What do you dislike? all the hidden hot keys are constantly being displayed What problems are you solving with the product? What benefits have you realized? A lot of customers forget about our chat window which hurts us in the end.
