SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"Great user experience and excellent customer service"

What do you like best? Their chat reps are wonderful! When they cannot assist, they get the proper teams involved and get right back to me. What do you dislike? Pulling chat transcripts is exporting a lot of information, I wish I could choose which details I export. What problems are you solving with the product? What benefits have you realized? It's convenient for customers and it helps us make sales and retain customers having trouble navigating our website.

"Awesome"

What do you like best? I have control over the chats and I really enjoy how easy it is to use! What do you dislike? The people who are chatting :0) is that bad? Lol What problems are you solving with the product? What benefits have you realized? Well, it has certainly been helpful with the phone calls. When chat is on, calls are down.

"Customer Service Dept Useage"

What do you like best? Ease of use for all parties- our IT guys, our actual customer service reps, and our management who view the analytics and service reviews. PLUS OUR CUSTOMERS LOVE IT! What do you dislike? Had a few snafus with HIPAA application in set up process as well as with integration with our Facebook page, but we worked through them. Every once in a while there are tech issues that catch us by surprise, but we are typically successful in quickly troubleshooting ...

"SnapEngage Review - Great Tool"

What do you like best? It was very easy with Snapengage to get chat set-up on our site and get our team trained. We started small and built up to 14 chat agents. We use HubSpot as well so the integration functionality was helpful. What do you dislike? No concerns to mention. The SnapEngage team jumped in and helped with any issues we had. Recommendations to others considering the product: The tool is the easy part. Having agents trained and engaged is much harder, especially if chat is new ...

"Great Platform"

What do you like best? Robust and easy to use. It takes less than 30 min to get an new agent online and answering chats. What do you dislike? Wish that it offered call recordings. I love the ability to move into a live call but we will not use this feature if the calls cannot be recorded and stored. What problems are you solving with the product? What benefits have you realized? Communication with potential clients who are visiting our websites. The ROI is awesome. My team is able to handle ...

"SnapEngage: Oh Snap!"

What do you like best? I like how easy it is to use. It allows me to communicate with customers quickly and easily. It’s easy to learn, easy to teach, and lovely to use. What do you dislike? The only thing I dislike is that occasionally the SalesForce integration doesn’t always link up the way I want it to Recommendations to others considering the product: Definitely give it a trial run if you need chat software. They are super easy to work with and super easy to use What problems are you ...

"Great service all around!"

What do you like best? I like the access and help that I always get when I have questions. What do you dislike? That the app is not available anymore. Waiting for it to be back. What problems are you solving with the product? What benefits have you realized? Chat from our website. I pull weekly reports and the information and data you provide is great!

"Super Easy to Use"

What do you like best? I love how Snap Engage pops up on our customers' computers so they can chat easily and feel welcomed. Snap Engage also has features that make responding to customers faster and easier. What do you dislike? Nothing at all! We are really happy with the snap engage service What problems are you solving with the product? What benefits have you realized? Customers often want to ask a quick questions without needing to wait for an email response or pickup the phone. It ...

"SnapEnage has worked really well for us"

What do you like best? We have been able to drive significantly more leads through our inbound channel and transfer over support inquiries on the spot. What do you dislike? Sometimes, the support delivers different answers What problems are you solving with the product? What benefits have you realized? Drive more revenue and instant conversions.

"Amazing tool, easy to set up and extremely user friendly"

What do you like best? Besides offering a great product at competitive rates, SnapEngage has an awesome team who provides exceptional customer service. We are very happy to have them as our vendor partner for our chat implementations across various business units of our company. What do you dislike? There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one ...