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9.3

Spot Score

SnapEngage - Live Chat Software

SnapEngage Reviews in April 2025: User Ratings, Pros & Cons

Streamline customer engagement & boost sales with SnapEngage.

4.5

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Starts from $16/User/Month

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SnapEngage Reviews & Ratings

4.5

Very Good

Based on 156 ratings & 138 reviews

Rating Distribution

Excellent

(90)

Very Good

(36)

Good

(11)

Poor

(0)

Terible

(1)

Expert's Review

SnapEngage stands out as a versatile and user-friendly live chat tool, highly praised for its proactive chat features that facilitate better customer engagement and increased revenue. The ease of use and customizability are key strengths, allowing users to reach out to customers efficiently and provide top-notch support. The integration with Salesforce and useful ...Read more

SnapEngage pros and cons

  • Easy to use with proactive chat for engaging customers and boosting revenue.

  • Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.

  • Customizable features for forms and pages, aiding communication with customers.

  • Efficient customer support team and useful stats summary for monitoring performance.

  • Issues with system integrations and outdated design can affect user experience.

  • Limits on chat disconnect time can be restrictive for ongoing conversations.

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