SMTP

Impossible to delete account and cancel triel

They force you to register a trial or paid account and enter credit card details (it's impossible to try service without it). But if you want to cancel the trial and just delete an account - it's impossible. You have to write an email and explain why you want to remove an account etc. I gave up after 5 emails, they just don't want to delete it. Don't have business with them, they are scammers.

Very good experience

What do you like best? It has actually served us well and created us a minimum of 50% of our brand-new company. I send out just 5000 e-mails every 2 weeks, usually without mistake. With every SMTP provider there will be some concerns, it's how you solve them, the support was spot on every time What do you dislike? The only cons I would point out is that the UI has to include some little functions, like password reset for extra accounts What problems are you solving with the ...

Great Deliverability

What do you like best? Deliverability was top of the line. Works well with Mautic. What do you dislike? A little difficult to integrate. I had to work to get it to play well with open source automation. Recommendations to others considering the product: Make sure to have an automation solution in place. What problems are you solving with the product? What benefits have you realized? Email marketing, driving sales

ease of use

What do you like best? SMTP2GO is so easy to use and beneficial to our company What do you dislike? there is nothing I dislike about SMTP. it is a great product in my opinion. Recommendations to others considering the product: when using SMTP, you will get everything you need to set up a mailing system to your employees. the product is so easy to use and it has benefited our company by letting us email their pay stubs instead of having to print 100's of paper stubs. What ...

Always delivers

What do you like best? It is easy to set up, secure and gives me analytics that helps me keep my lists up to date. In the years I've been using these guys to relay mass emails, I've never had any difficulty with their service. It just works. Also, their servers seem to consistently stay off the blacklists. What do you dislike? The reporting features are pretty broad, but they could be broader. I would like to download a list of all hard-bounces and all complaints over a given time ...

Reliable service, Great Customer Service, beware if emailing @qq.com

What do you like best? Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP service next. SMTP.com worked smoothly with Filemaker scripts to send emails via SMTP. What do you dislike? Have to pay extra for a dedicated IP address in order to send to @qq.com addresses, because the ...

Good email marketing solution, but customer support is not quick enough

What do you like best? Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use. Good product recommend to email marketing solution seekers. Worth to give it a try. What do you dislike? Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go ...

Good Service

What do you like best? Response time is very fast and service quality is on the very high level. What do you dislike? Nothing to mention here, everything we needed has been met. What problems are you solving with the product? What benefits have you realized? They help us improve our deliverability and make sure our emails get through to inboxes.

Best ESP infrastructure and service

What do you like best? Very good infrastructure with white-listing, dedicated sending IPs and in-depth reporting. What do you dislike? We've had a few challenges on sufficient leadtime and notifications on maintenance work by SMTP.com. However, our account manager is in close contact with us to ensure this is not happening again in the future. As SMTP.com is only hosted at one provider, we've had routing issues once. It would be beneficial if SMTP.com would have a second ...

Great Service with Great Results

What do you like best? The people behind SMTP, they always provide the utmost assistance and offer great advice/help if ever we stumble. What do you dislike? We've been wholly satisfied with SMTP and their services. Nothing for me to put here. Recommendations to others considering the product: I highly recommend their service. They do an outstanding job right from the get go What problems are you solving with the product? What benefits have you realized? We've used a ...