8.9
Spot Score
Customer satisfaction made simple.
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Starts from $83/Month when Billed Yearly
SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily click on a face and add comments, has significantly boosted response rates, even surpassing 60% in some cases, showcasing its effectiveness in capturing real-time feedback. ...Read more
Easy to use for both customers and internal users, boosting response rates.
Real-time feedback is accessible and shareable, aiding in social proof and service improvement.
Simple setup and intuitive dashboard design for quick integration and results.
Excellent customer support with non-pushy sales process.
Some users find the simplicity of the system may limit advanced customizations.
Limited integration options with other software tools, potentially affecting workflow efficiency.
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Showing 11-20 out of 40
JG
Jennifer G
10/15/18
"Great Design & Easy to Use!"
What do you like best about SmileBack? Clean emails that get sent out. Easy to understand.
GA
Garland A
10/11/18
"SmileBack Newbie"
What do you like best about SmileBack? How intuitive the dashboard is designed. Very easy to get integrate and get results quickly. What do you dislike about SmileBack?
SB
Sarah B
10/10/18
"Smileback - making music for Orchestra Software"
What do you like best about SmileBack? Smileback has simplified our CSAT experience for both internal and external users. We love seeing instant feedback and being able to review together as a team has helped us understand what we can do better. Bonus you ask? Getting to send kudos to the team on a daily basis when reviews come in. Love it!
AU
Anonymous User
10/10/18
"Highly recommend"
What do you like best about SmileBack? It's so easy to use! Not just by our clients, but also from the admin side. When a ticket is closed the person who raised the support issue gets an email = 3 faces and ability to comment, we have increased our customer satisfaction response rate 1000% since using this product. We use the comments on our social media. And take reports to our main contacts on account reviews. All helps with the building of a strong relationship.
EO
Eric O
10/10/18
"Great Product"
What do you like best about SmileBack? Quick, easy surveys have tremendously increased our response rate from other platforms that we have used in the past. We are averaging an almost 60% response rate!
AW
Ashley W
10/10/18
"Top survey tool"
What do you like best about SmileBack? Hard to choose - TWO things: 1.) I like that this solution is set it and forget it. It just works. 2.) It integrates with our other software, ConnectWise Manage and Brightgauge. Win-win!
JG
Joshua G
10/10/18
"Market leader in Connectwise CSAT"
What do you like best about SmileBack? The response rates are excellent. We get responses on over half of our tickets. What do you dislike about SmileBack?
RE
richard e
10/10/18
"#worth"
What do you like best about SmileBack? Instant feedback, without the need for manual chasing down of clients. What do you dislike about SmileBack?
RE
richard e
10/10/18
"#worth"
What do you like best about SmileBack? Instant feedback, without the need for manual chasing down of clients. What do you dislike about SmileBack?
JG
Joshua G
10/10/18
"Market leader in Connectwise CSAT"
What do you like best about SmileBack? The response rates are excellent. We get responses on over half of our tickets. What do you dislike about SmileBack?
