Smile.io

Top Notch

What do you like best? I appreciate the ease of use! It was so easy to set up and establish a great connection with my customers. What do you dislike? I would prefer to have more customizable options as well as placement options. Recommendations to others considering the product: Highly recommend as a loyalty management solution! What problems are you solving with the product? What benefits have you realized? I am creating a rewards program to help encourage repeat business !

Easy To Use Rewards Program

What do you like best? This is an easy to use rewards program with an even easier set up. The initial setup took no time at all and had no issues. I highly recommend using Smile. What do you dislike? There is not much to dislike. Maybe they could have more options for rewards or something like that. But I find it hard to make a complaint. Recommendations to others considering the product: Do it. Easy to use and set up quick. What problems are you solving with the product? ...

Smile.io is very versatile for one software.

What do you like best? What I like best is the referrals. Personally, our consumers that purchased subscriptions were able to get discounts on upcoming orders by sharing referrals with their friends. What do you dislike? Not much. It’s very user friendly and simple. Recommendations to others considering the product: It’s great. I haven’t tried any similar softwares to compare smile.io to, but you definitely can’t go wrong with this one. You can also add points to a consumers ...

Perfect for my shop's needs!

What do you like best? I love using Smile.io for my customer loyalty program. I like that I can customize what the points are called, how customers can earn them, and what they can cash in for. What do you dislike? People keep creating multiple accounts somehow which makes things confusing. Recommendations to others considering the product: There are lots of additional perks to this depending on your budget. I haven't paid for any of those additional features yet but will ...

new to smile

What do you like best? I have only the free version, which has limited features but it seems to get the job done! What do you dislike? The Free version definitely is limiting- but lots of customers still seem to be using it. What problems are you solving with the product? What benefits have you realized? More engaging with customers, ways to get them to shop more without having to use sales! fun treats for them.

Simplified Solution For Customer Referral/Reward Program

What do you like best? I like the ability to customize the email notifications to customers and they have great customer service. What do you dislike? I wish they had better integrations with ESPs, so that I could send emails directly from our ESP instead of using their internal tool. Recommendations to others considering the product: I'd recommend this as great start placing for a referral and reward program. And the implementation requires almost no work at all. What ...

Good, But pricey

What do you like best? Its super easy for customers to sign up, and you assign the values and redemption levels you want. What do you dislike? It gets really expensive, really fast, once you leave the free version. You are not able to delete customers, even if they never earned points, and you suspect they are fake. Recommendations to others considering the product: Evaluate how many users you see and how quickly you will outgrow the free trial What problems are you solving ...

Good features for higher version

What do you like best? They offer a very good service plan on how to raise customer retention base on your store account history and it works great on shopify platform. What do you dislike? The basic plan doesn't have some basic functions like customizing referral program message. Recommendations to others considering the product: Need to have a specific page for registration but not like a widget on the store. What problems are you solving with the product? What benefits ...

Does the job needed but not to the best of its ability.

What do you like best? It's pretty straight forward and easy for customers. What do you dislike? It generates coupon codes & doesn't allow customers to combine coupons once they redeem them. Very confusing to customers and causes a lot of CS Backlog. Recommendations to others considering the product: I've enjoyed Smile.io for what it is... although it would be a huge improvement if rewards would auto apply to orders - that would be much better from the customers POV. What ...