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9.3

Spot Score

Smartsupp - Live Chat Software

Smartsupp Reviews in April 2025: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

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Starts from $10/User/Month when Billed Yearly, also offers free forever plan

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Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terible

(4)

Expert's Review

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and enhancing customer interactions.

  • Intuitive interface with seamless navigation, contributing to a positive user experience.

  • Reliable service with minimal downtime, ensuring prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

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Showing 41-50 out of 410

TB

Trade Bullish

02/19/24

5 out of 5

Great app

Great app, easy to us. And nice features

MK

Maja Konior

02/19/24

5 out of 5

I love the application because I can…

I love the application because I can monitor traffic in the store, what customers pay attention to, and I like the quick contact with customers

JL

Jaromí­r Lukáš

02/19/24

4 out of 5

SmartSupp is a simple but smart

SmartSupp is a simple but smart and very functional chatbot solution that covers our needs very well and at a reasonable price. The trial version is a bit lame on support (I don't understand why, because the trial is tested by potential paying users :-/), but it's something you can live with. We're wondering about the integration with other systems (erp, crm...) and hope to still be satisfied in a few months.

AI

Amiri Ivan

02/19/24

2 out of 5

I love the company

Date of experience: February 19, 2024

AI

Amiri Ivan

02/19/24

2 out of 5

I love the company

Date of experience: February 19, 2024

AU

Anonymous User

02/11/24

5 out of 5

"Great tool for our web"

What do you like best about Smartsupp? Easy adjustment. It is really user friendly tool. What do you dislike about Smartsupp? Nothing. I am surprised with functionality of this tool. What problems is Smartsupp solving and how is that benefiting you? Its next communication channel for us. People can easily contact us threw our web.

AU

Anonymous User

02/11/24

5 out of 5

"Great tool for our web"

What do you like best about Smartsupp? Easy adjustment. It is really user friendly tool. What do you dislike about Smartsupp? Nothing. I am surprised with functionality of this tool. What problems is Smartsupp solving and how is that benefiting you? Its next communication channel for us. People can easily contact us threw our web.

PP

Peter P

01/25/24

4 out of 5

"Really good and easy to use"

What do you like best about Smartsupp? Easy to use and straightforward. Takes few seconds to set up. App works well compared to other options i have tried . Good price vs competition. What do you dislike about Smartsupp? Poor integration options unable to add other social media platforms to keep all in one place What problems is Smartsupp solving and how is that benefiting you? Easy to communicate with customers able to solve basic issues within few minutes

AU

Anonymous User

01/08/24

5 out of 5

"Applicazione facile ed intuitiva"

What do you like best about Smartsupp? Sistema molto comodo da usare per comunicare con i clienti. Facile da inplementare ed integrare nel sistema web. What do you dislike about Smartsupp? Costi forse un po alti ma effettivamente nella media. What problems is Smartsupp solving and how is that benefiting you? Permette di interagire facilmente con i clienti.

MK

Max K

01/08/24

5 out of 5

"Works like a charm"

What do you like best about Smartsupp? I was using a much more expensive software for a live chat. After searching for some other options I found Smartsupp and gave it a try. I knew it would work when I was setting it up because of how the setup process was laid out properly, it was a breeze. It is super easy to use. After the setup was completed, in 3-4 minutes, it started working right away. I was able to customize a bunch of stuff for my needs. Actually, I did not know I could do these ...

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