spotsaas-logo
Get Listed

9.3

Spot Score

Smartsupp - Live Chat Software

Smartsupp Reviews in April 2025: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

Add to compare

Starts from $10/User/Month when Billed Yearly, also offers free forever plan

Request a Quote

Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terible

(4)

Expert's Review generated by AI

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and enhancing customer interactions.

  • Intuitive interface with seamless navigation, contributing to a positive user experience.

  • Reliable service with minimal downtime, ensuring prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 31-40 out of 410

G

Gergo

02/22/24

5 out of 5

Easy to use and great

Easy to use, professional chat program with great options and fast services.

KS

Krzysztof Stanisławski

02/22/24

5 out of 5

Great

easy chat with customers

MC

Marcin Czaja

02/21/24

4 out of 5

Transforming Customer Service with Smartsupp: Our Team's Experience

Ever since we started using Smartsupp, our customer service has undergone a complete transformation. The convenient and intuitive integration of Smartsupp with our platform has increased the cohesion of our support and genuinely improved our users' experiences. The live chat panel has globally become a favorite of our team.

SB

Sachin Bhatt

02/20/24

5 out of 5

Very supportive

Date of experience: February 20, 2024

SB

Sachin Bhatt

02/20/24

5 out of 5

Very supportive

Date of experience: February 20, 2024

OC

Oluwakayode Christian

02/20/24

4 out of 5

I like the fact that one can see the…

I like the fact that one can see the location of visitors. It’s a morale booster

RP

Radek Podrazil

02/20/24

4 out of 5

Great tool for increasing conversion and customer satisfaction and feedback

Shortcuts are great, automatic replies. Easy implementation and work with offline/online status of operators. The only thing I am missing is integration with Chat GPT and Make.

R

Renault-esklep.pl

02/20/24

4 out of 5

Good communicator for working with…

Good communicator for working with clients. Friendly application, possibility of using the mobile version, using a chat-bot. I recommend

MK

Maja Konior

02/19/24

5 out of 5

I love the application because I can…

I love the application because I can monitor traffic in the store, what customers pay attention to, and I like the quick contact with customers

TB

Trade Bullish

02/19/24

5 out of 5

Great app

Great app, easy to us. And nice features