Smartlook Reviews in January 2025: User Ratings, Pros & Cons

Great tool for gauging customer experience on your website.

What do you like best? This tool is amazing have given our team insights into our websites that we could not see without a tool like Smartlook. The features rival some of the more expensive tools but this tool is priced just right. Finally, we have the functionality that we need to help put clients without emptying our pocket books each month. Keep up the good work. I love your tool. What do you dislike? I wish I were able to create a few more funnels in the lower subscriptions. ...

Great eCom tool

What do you like best? Great tool if you want to understand better what your customer are doing on your website. I really like breaking down data to better understand specific customer groups. What do you dislike? Nothing! I really like everything about Smartlook. What problems are you solving with the product? What benefits have you realized? I am improving the conversion rate on my landing page.

A natural extension of your marketing efforts

What do you like best? A quick analysis of user behavior, an alternative to asking people or just looking at the conversion rates as a sole number. What do you dislike? Everything works fine. It is not a "dislike" as such, but it would be great if Smartlook would provide some AI guidance regarding user behavior, without me having to browse through all the session recordings. What problems are you solving with the product? What benefits have you realized? With Smartlook, I ...

Very usefull tool for UX and bug records

What do you like best? Screen record of my visitors and the heat map of my website What do you dislike? I would apreciate if they had a feedback tool to implement in my website What problems are you solving with the product? What benefits have you realized? Bug tracking and new funnel insights

Easy to get started and great support

What do you like best? Smartlook team is super helpful. They have answered to all my questions super fast and I got some super useful feedback to our site already on a third day of using Smartlook. What do you dislike? It was a bit unexpected that it started recording right when adding code on a page but later Smartlook team members explained me why. What problems are you solving with the product? What benefits have you realized? Basically we are solving UX problems. We ...

Great tool with a lot of user and device type information

What do you like best? Easy to install, more detailed and actual live session recordings than other tools I've tried (i.e. Inspectlet) What do you dislike? Need more time to trial tool but so far no issues. What problems are you solving with the product? What benefits have you realized? UX/UI issues, general user interaction with desktop and mobile site.

Great helper in web / product development

What do you like best? I like the way Smartlook shows the gathered data. It's clear and effective (using segments). What do you dislike? Nothing coming to my mind at this moment. What problems are you solving with the product? What benefits have you realized? We analyse the user behaviour in our app and on the website.

Simple, easy to use - provides valuable data for interpreting landing page results

What do you like best? Ability to set and track specific events. What do you dislike? Would like easier way to tag recordings. Recommendations to others considering the product: Try their trial to get a feel of the product, go ahead and use the full capabilities including event tracking. It will make getting results easier. What problems are you solving with the product? What benefits have you realized? We are using Smartlook to improve our landing page conversions. ...

Una herramienta que aporta valor al marketing

What do you like best? Poder estudiar el comportamiento del usuario dentro del website, especialmente cuando se trata de una pgina de aterrizaje que tiene como objetivo cerrar la venta del producto o del servicio que ofrecemos. What do you dislike? Hasta el momento no he encontrado nada que me disguste de Smartlook. What problems are you solving with the product? What benefits have you realized? Encontrar y corregir los puntos dbiles en las pginas orientadas a la publicidad.

Very satisfied with the product after only a week of use

What do you like best? We've been using Smartlook for less than a week and already see potential to enhance our business strategy. The platform is very easy to navigate and understand. The user experience is intuitive. We also like how there's a lot of information that Smartlook provides about the user activity. It would be super helpful to have more additional information about the users though. Also, would be nice to have a way to follow up with the users when they left the site ...