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9.8

Spot Score

Smartlook - Heat Map Software

Smartlook Reviews in April 2025: User Ratings, Pros & Cons

Uncover customer insights to maximize your potential.

4.5

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Smartlook Reviews & Ratings

4.5

Very Good

Based on 1988 ratings & 280 reviews

Rating Distribution

Excellent

(247)

Very Good

(29)

Good

(2)

Poor

(1)

Terible

(1)

Expert's Review

Smartlook has garnered glowing reviews over the past 12 months, showcasing its robust offerings in app tracking, real-time monitoring, and user-friendly analytics. Users appreciate the ease of implementation, recording filters, and valuable insights into customer behavior it provides. The platform's real-time analytics, customizable dashboard, and event tracking ...Read more

Smartlook pros and cons

  • Easy to install and configure, providing quick setup and usability for users.

  • Detailed visitor recordings offer valuable insights into user behavior, aiding in decision-making for improving user experience.

  • User-friendly interface with intuitive navigation, making it accessible and understandable for users across different roles.

  • Real-time monitoring capabilities help in immediate issue identification and response, enhancing customer experience.

  • Lack of advanced features usage by all users may lead to underutilization of certain functionalities.

  • Some users find the Marketplace options limited, impacting the availability of additional apps and connectors for enhanced functionality.

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Showing 41-50 out of 280

AU

Anonymous User

10/14/21

5 out of 5

"Smartlook is crucial for modern & high-performing digital marketing teams"

What do you like best about Smartlook? The way how Smartlook feels and works - is just so streamlined and optimized. The data that Smartlook collects is perfect for digital marketing work.

AU

Anonymous User

10/14/21

5 out of 5

"Smartlook Review"

What do you like best about Smartlook? I love funnels and the heatmap feature. Smartlook allows you to analyze so much What do you dislike about Smartlook?

AU

Anonymous User

10/14/21

5 out of 5

"Best tool for UX & Problem Solving"

What do you like best about Smartlook? This tool gives you the exact user flow which helps you see exactly what user did. Allows you to see steps to reproduce the issue to get it resolved. Also allows you to study user behavior.

JP

Joseph P

10/13/21

5 out of 5

"Gives incredible data to analyze and improve"

What do you like best about Smartlook? Video Recordings of each visitor which helps to improve conversion rate. What do you dislike about Smartlook?

DG

Daniil G

10/13/21

5 out of 5

"really good program easy to use"

What do you like best about Smartlook? seeing the video of the user session and all of the extra details What do you dislike about Smartlook?

IB

Islem B

10/13/21

5 out of 5

"Smartlook is a brilliant solution to improve my site and fix bugs"

What do you like best about Smartlook? I like how can I see how users react to my interface What do you dislike about Smartlook?

DC

Diego C

10/13/21

5 out of 5

"Smartlook is a great ally to discover our customers' problems."

What do you like best about Smartlook? being able to see the screen the user was viewing without being a video recording of the screen What do you dislike about Smartlook?

TP

Toma P

10/13/21

5 out of 5

"Amazing out-of-the-box support. Easy setup and great analytics."

What do you like best about Smartlook? The ease of setting everything up. It's just plug-and-play. The analytics provide great insights, and the screen capturing works excellent.

AU

Anonymous User

10/13/21

5 out of 5

"Perfect tool for getting to know your users"

What do you like best about Smartlook? One of the best things about Smartlook is the ability to see recordings of specific users that come to your website. It works seamlessly & allows you to import custom data as well. This way you can really get to know & optimize your landing pages & service without having to do as many usability tests.

AU

Anonymous User

10/13/21

5 out of 5

"Excellent"

What do you like best about Smartlook? Transparent reporting and easy of analysis What do you dislike about Smartlook?