Smartlook Reviews in January 2025: User Ratings, Pros & Cons

Best way to improve UI

What do you like best? everything is clear. The best one is reporting very inspiring me to upgrade my app What do you dislike? I need more developers opinion lik check network. Console... What problems are you solving with the product? What benefits have you realized? I find a lot of problems in respons

Great tool that helps to understand users behavior on websites.

What do you like best? Recordings and an amazing customer service What do you dislike? the limited history, but can be prolonged with a subscription What problems are you solving with the product? What benefits have you realized? We are able to identify the blind spots of our website, what people tend to oversee. Helped us to identify, user preferences.

Great help with web traffic behaviour.

What do you like best? Detailed insight on web traffic behaviour. What do you dislike? Sometimes some insights are little bit inacourate What problems are you solving with the product? What benefits have you realized? Smartlook can help you find things that do not work correctly on your website

My experience with smartlook was incredible, and it has been an ELEMENTAL tool for my business

What do you like best? The screen recorder is unreal, never imagined I could study my users interaction in that way What do you dislike? Maybe the time it takes for the recording to be available, but I guess that is totally understandable Recommendations to others considering the product: You should try it out, it will help you understand your target What problems are you solving with the product? What benefits have you realized? I wanted to understand why my ...

Solid tool with great insights.

What do you like best? Heatmaps are great, and I love being able to track the paths of individual users. Helps us understand how the site is being used on a very granular level. What do you dislike? Still exploring the depths of the tool, but no complaints so far. What problems are you solving with the product? What benefits have you realized? Reimagining how visitors come to and utilize the site. Better understanding our gateway products, and taking visitors on a journey.

necessary!

What do you like best? I love that you can see customer behavior and analyze what you need to improve. What do you dislike? I think the price should be lower, otherwise it does the job. Recommendations to others considering the product: It would be great if smartlook has a cheaper offer to have a full version for less money for new companies. What problems are you solving with the product? What benefits have you realized? Analyze customer behavior

perfect feedback to users behevior

What do you like best? heat maps, czech language, anylytics tools What do you dislike? It is too short trial, price of full version. What problems are you solving with the product? What benefits have you realized? -

User friendly and easy to get for beginners

What do you like best? Recordings and easy to navigate menu for start. What do you dislike? Shot trial period and low level of details for heatmaps. What problems are you solving with the product? What benefits have you realized? Ux

Great product and easy to use

What do you like best? I like the dashboard layout and the live recording feature What do you dislike? it can be quite pricey for small businesses What problems are you solving with the product? What benefits have you realized? I use it for device and browser testing and to find potential issues that haven't been picked up during development

Eye opener, really helped me improve on my business's performance

What do you like best? The heatmaps showed us areas in the website that we knew we had to fix or move. User recordings was very useful when we tested offers. What do you dislike? Nothing to dislike. Easy to navigate dashboard and great features. What problems are you solving with the product? What benefits have you realized? Seeing where customers drop off the site and where they are clicking helped us make changes to the website that resulted in increased number of leads.