Smartlook Reviews in January 2025: User Ratings, Pros & Cons

Marketing Managers dream

What do you like best? The heatmap is extremely beneficial as so many websites have posts that no one looks at, What do you dislike? It can be a little complicated to read at times. What problems are you solving with the product? What benefits have you realized? I am able to see where my wbesite visitors are coming from to then see where my campaigns need to be steered too

Helpful catch-all product insights

What do you like best? just started using, but looks very promising in getting insights to where customers struggle today in our apps What do you dislike? none discovered so far, but only have been using it a couple of days What problems are you solving with the product? What benefits have you realized? Finding out what is working as intended and what is not understood by users when they see something for the first time.

Great insight (beats Google Analystics)

What do you like best? See the individual visitors, that something GA cannot do for me What do you dislike? Nothing particular at this time. It's pricier, but that's not an issue. Recommendations to others considering the product: No What problems are you solving with the product? What benefits have you realized? It gave the possibility to understand how individual visitors are using my sites, which made it easier to adjust and improve.

Smartlook

What do you like best? Real-time monitoring & possibility of creating heatmaps What do you dislike? I cant exclude myself or colleagues from monitoring What problems are you solving with the product? What benefits have you realized? We are trying to watch visitors on our product web page. We need to find out why we lose potentional customers.

Powerful, simple and easy to use

What do you like best? Simple way to set and track and follow customer events. What do you dislike? Nothing. Simply perfect. I'd like to have smaller price :-) What problems are you solving with the product? What benefits have you realized? Thanks to Smartlook we can control the user experience and easily identify software usability problems

So much fun to use!

What do you like best? The options are many! I enjoy the dashboard very much What do you dislike? Well - I havent been thru everything yet - due to COVID things are not going as normal as prefer so havent had a need to explore more. So far nothing! Recommendations to others considering the product: Fun to use and easy What problems are you solving with the product? What benefits have you realized? Am able to see how my new website is operating

we like smartlook

What do you like best? ability to see what really customers do. It helped us a lot to investigate some issues on production. What do you dislike? actually there is nothing that we dislike so far What problems are you solving with the product? What benefits have you realized? tracking customers' behavior allows us to: - support customers seeing what they are doing wrong - investigate problems - track the usual path of the customers on the website and optimize it

Very helpful for my website

What do you like best? I loved how accurate their service is, I can literally see what my customers are most interested in on my website and it has made the productivity of my store triple since I started using What do you dislike? I love the whole entire service, I highly recommend their services. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Why I was getting to many ...

Very easy to use

What do you like best? Different professionals can easily use the platform What do you dislike? I want to delete a session and is not possible. Recommendations to others considering the product: Very easy to use, great support material; everyone quickly realizes how Smartlook will help or complement their work What problems are you solving with the product? What benefits have you realized? Centralizing data, creating a conversion funnel consistent with the business ...

Migrating to Smartlook

What do you like best? Integration was smooth, Dashboard is easy to use and the overall experience compared to other products we tried at our company is amazing! What do you dislike? Would be great if there was an npm package for the web with basic utilities (such as loading the script, "identify" users, etc..) What problems are you solving with the product? What benefits have you realized? Understanding our customers behavior by extending our basic analytics data with the ...