Smartling Reviews in April 2025: User Ratings, Pros & Cons

"Great platform"

What do you like best about Smartling? The platform is very user-friendly and has a sound filtering system to find specific strings What do you dislike about Smartling? Not always clear which step of the workflow you're in What problems is Smartling solving and how is that benefiting you? Due to its sound filtering system, we are able to find and resolve inconsistency of translation terminology throughout all our products and help articles

"Smartling is quite simply an amazing company with timely and responsive support!"

What do you like best about Smartling? User-friendly; Timely & Responsive support; Cheerful disposition, etc.; Punctuality & good business etiquette (for online meetings, etc.); They also send cookies! :) What do you dislike about Smartling? There is almost nothing I dislike about Smartling, honestly! The beneficial & helpful aspects of Smartling make it so I really cannot think of anything I truly "dislike"! What problems is Smartling solving and how is that benefiting you? Primarily, ...

"Smartling is quite simply an amazing company with timely and responsive support!"

What do you like best about Smartling? User-friendly; Timely & Responsive support; Cheerful disposition, etc.; Punctuality & good business etiquette (for online meetings, etc.); They also send cookies! :) What do you dislike about Smartling? There is almost nothing I dislike about Smartling, honestly! The beneficial & helpful aspects of Smartling make it so I really cannot think of anything I truly "dislike"! What problems is Smartling solving and how is that benefiting you? Primarily, ...

"One of my daily programs for my company's translation needs"

What do you like best about Smartling? Using Smartling is straight-forward, once you get the hang of it. I appreciate it allows spaces and characters in the submitted job titles. I like the 'jobs' section where I can see all my submitted and processing jobs in one place, rather than me trying to find them another way. Smartling's Associates are helpful and available when needed. What do you dislike about Smartling? I find Smartling's search function is lacking when I need to select my piece ...

"Excellent support and continue improving of the product"

What do you like best about Smartling? The customer support and training, and online help are excellent. Being able to tailor customer needs and solve problems for me promptly is the most appreciated. The best customer service! What do you dislike about Smartling? I would love to attend 2 or 3 days of training courses to learn Smartling systematically. I like to know more about the Contentful connector. What problems is Smartling solving and how is that benefiting you? Managing my ...

"One of my daily programs for my company's translation needs"

What do you like best about Smartling? Using Smartling is straight-forward, once you get the hang of it. I appreciate it allows spaces and characters in the submitted job titles. I like the 'jobs' section where I can see all my submitted and processing jobs in one place, rather than me trying to find them another way. Smartling's Associates are helpful and available when needed. What do you dislike about Smartling? I find Smartling's search function is lacking when I need to select my piece ...

"Excellent support and continue improving of the product"

What do you like best about Smartling? The customer support and training, and online help are excellent. Being able to tailor customer needs and solve problems for me promptly is the most appreciated. The best customer service! What do you dislike about Smartling? I would love to attend 2 or 3 days of training courses to learn Smartling systematically. I like to know more about the Contentful connector. What problems is Smartling solving and how is that benefiting you? Managing my ...

"A powerful TMS platform with lots of useful connectors"

What do you like best about Smartling? The part I find most helpful is the wide range of connectors that Smartling offers, this make the process of localization much smoother. What do you dislike about Smartling? Some parts of the interface are not always intuitive, it's not always obvious where you would go to find certain settings of features. What problems is Smartling solving and how is that benefiting you? It's benefitting us by being the single place where all translations are being ...

"It takes time to learn, but still works well"

What do you like best about Smartling? multi-roles management system and customer service reply fast and professional What do you dislike about Smartling? translation fee is expensive quite hard to match strings with context accurately What problems is Smartling solving and how is that benefiting you? Convenient multi-team management，But it would be nice if it could be managed personally

"Powerful CAT tool and helpful team of Smartling experts"

What do you like best about Smartling? The tool is easy to use and has useful features like visual context, cost estimates, string changes reports, etc. Our account manager and solution architect are very responsive and helpful. What do you dislike about Smartling? The dashboard (jobs page) is a bit difficult to navigate especially when there are more than 50 jobs. When the view is expanded, you click into one job and go back to the jobs page again, you'll have to click on view all jobs ...