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AI
Administrator in Marketing and Advertising
12/04/19
"Customer success management made easy"
What do you like best? The fact that one is able to view and manage multiple touchpoints in a customer's journey for a client makes this a great platform to work with. What do you dislike? The user-interface could be slightly more intuitive. Recommendations to others considering the product: If you are looking to engage your customer success managers via live dashboards, this is a great platform. What problems are you solving with the product? What benefits have you realized? One view of ...
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AU
Anonymous User
12/04/19
"Customer success management made easy"
What do you like best about SmartKarrot CS? The fact that one is able to view and manage multiple touchpoints in a customer's journey for a client makes this a great platform to work with. What do you dislike about SmartKarrot CS? The user-interface could be slightly more intuitive. Recommendations to others considering SmartKarrot CS: If you are looking to engage your customer success managers via live dashboards, this is a great platform. What problems is SmartKarrot CS solving and how is ...
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KS
Kushmakar S
11/27/19
"A shot in the arm for our Customer Success efforts"
What do you like best about SmartKarrot CS? SmartKarrot is very detailed and intuitive to use. As an enterprise product company, what makes SmartKarrot absolutely useful to us is the deep insight of user behaviour that it provides. It tells our Customer Success team exactly at what point are the users dropping off. But the true power of the platform lies in the fact that you can then set rules to intervene right from the platform itself. It has taken a lot of guesswork and repetitive tasks ...
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KS
Kushmakar S
11/27/19
"A shot in the arm for our Customer Success efforts"
What do you like best about SmartKarrot CS? SmartKarrot is very detailed and intuitive to use. As an enterprise product company, what makes SmartKarrot absolutely useful to us is the deep insight of user behaviour that it provides. It tells our Customer Success team exactly at what point are the users dropping off. But the true power of the platform lies in the fact that you can then set rules to intervene right from the platform itself. It has taken a lot of guesswork and repetitive tasks ...
Read more
