SmartKarrot Reviews in March 2025: User Ratings, Pros & Cons

"A great tool for our Customer Success Teams"

What do you like best about SmartKarrot CS? SK has a unique mix of capabilities providing Customer Success teams with product usage data, engagement data and operational tools for running a successful Customer Facing team. What do you dislike about SmartKarrot CS? SK has a ton of features that can for new users be overwhelming. It may be helpful if there was a simpler dashboard for team members. Recommendations to others considering SmartKarrot CS: It is a great tool for Customer Success ...

"A great tool for our Customer Success Teams"

What do you like best about SmartKarrot CS? SK has a unique mix of capabilities providing Customer Success teams with product usage data, engagement data and operational tools for running a successful Customer Facing team. What do you dislike about SmartKarrot CS? SK has a ton of features that can for new users be overwhelming. It may be helpful if there was a simpler dashboard for team members. Recommendations to others considering SmartKarrot CS: It is a great tool for Customer Success ...

"Combination of Automation and Analytics for great CS"

What do you like best about SmartKarrot CS? What we were looking for was excellent insights of what our customer was doing in our platform. Have event-driven notification that could improve platform usages. The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores. What do you dislike about SmartKarrot CS? With the comprehensive nature of the platform comes the intrinsic complexity ...

"Powerful Analytics"

What do you like best? Was fairy easy to integrate with or react native app. What do you dislike? Wish documentation was a bit more robust. What problems are you solving with the product? What benefits have you realized? * end user engagement * segmenting users * segmenting modules by usage

"Powerful Analytics"

What do you like best about SmartKarrot CS? Was fairy easy to integrate with or react native app. What do you dislike about SmartKarrot CS? Wish documentation was a bit more robust. What problems is SmartKarrot CS solving and how is that benefiting you? * end user engagement * segmenting users * segmenting modules by usage

"Impressive platform with actionable insights"

What do you like best about SmartKarrot CS? The platform provides the insights in terms of actionable items which helps us to analyse and engage with our users. This along with the customer health score helps us to understand how the user interacts with our platform and enhance the overall customer experience. What do you dislike about SmartKarrot CS? The platform has a bit of a learning curve like most of the analytics SAAS platforms, any which ways the support team has assisted us to get ...

"Impressive platform with actionable insights"

What do you like best about SmartKarrot CS? The platform provides the insights in terms of actionable items which helps us to analyse and engage with our users. This along with the customer health score helps us to understand how the user interacts with our platform and enhance the overall customer experience. What do you dislike about SmartKarrot CS? The platform has a bit of a learning curve like most of the analytics SAAS platforms, any which ways the support team has assisted us to get ...

"Many customer success tools in one place"

What do you like best about SmartKarrot CS? SmartKarrot has many enterprise customer success management tools at one place - for user behavior, segmentation, actions based on user demographics and behavior, user engagement, surveys, and quick interfaces to other tools like Freshdesk and Slack. We don't have to integrate SDKs from several vendors - and constantly have to keep all of them updated and working. A quick engagement score gives us the level of user engagement for our ...

"Customer success management made easy"

What do you like best about SmartKarrot CS? The fact that one is able to view and manage multiple touchpoints in a customer's journey for a client makes this a great platform to work with. What do you dislike about SmartKarrot CS? The user-interface could be slightly more intuitive. Recommendations to others considering SmartKarrot CS: If you are looking to engage your customer success managers via live dashboards, this is a great platform. What problems is SmartKarrot CS solving and how is ...

"Customer success management made easy"

What do you like best? The fact that one is able to view and manage multiple touchpoints in a customer's journey for a client makes this a great platform to work with. What do you dislike? The user-interface could be slightly more intuitive. Recommendations to others considering the product: If you are looking to engage your customer success managers via live dashboards, this is a great platform. What problems are you solving with the product? What benefits have you realized? One view of ...