SmartKarrot Reviews in March 2025: User Ratings, Pros & Cons

"Truly a customer focused team"

What do you like best about SmartKarrot CS? SmartKarrot is a comprehensive platform and team onboarding is highly customer focused. What do you dislike about SmartKarrot CS? SmartKarrot doesn’t have a canned training content. What problems is SmartKarrot CS solving and how is that benefiting you? SmartKarrot is helping me to maintain a good number of connections with my customers as I am able to be productive and keep a good health score via constant.

"The experience with SmartKarrot went beyond the benefits brought by the tool!"

What do you like best about SmartKarrot CS? The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the ...

"The experience with SmartKarrot went beyond the benefits brought by the tool!"

What do you like best about SmartKarrot CS? The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the ...

"The experience goes beyond the product!"

What do you like best about SmartKarrot CS? My experience with SmartKarrot, from when I sat down for a product demo until now, has been excellent! The product is very user-friendly and is filled with many features that companies, especially in the B2B SaaS industry, can use to enhance Customer Success! From what I have used so far, Product Console and Success Plays are my favorite features, and I can't wait to explore more features. I feel that the folks at SmartKarrot are not just selling ...

"The Smart CS Software"

What do you like best about SmartKarrot CS? I would say the health score. As a Customer Success Manager, it is a tedious task to check the health of each account. What do you dislike about SmartKarrot CS? Sometimes the integration with other tools goes for a toss. Also, the interface can be better to keep things simple. What problems is SmartKarrot CS solving and how is that benefiting you? Checking the health of accounts. All the data is in one place, and its more straightforward to focus ...

"The Smart CS Software"

What do you like best about SmartKarrot CS? I would say the health score. As a Customer Success Manager, it is a tedious task to check the health of each account. What do you dislike about SmartKarrot CS? Sometimes the integration with other tools goes for a toss. Also, the interface can be better to keep things simple. What problems is SmartKarrot CS solving and how is that benefiting you? Checking the health of accounts. All the data is in one place, and its more straightforward to focus ...

"Totally a customer oriented team"

What do you like best about SmartKarrot CS? I liked the ease with which the entire customer success journey was established on SmartKarrot platform. It helped us map the onboarding journey as well as retention journey. What do you dislike about SmartKarrot CS? The frequent updates to platform without informing us beforehand caused some inconvenience. What problems is SmartKarrot CS solving and how is that benefiting you? SmartKarrot helped us with ease of our customer onboarding.

"Review"

What do you like best about SmartKarrot CS? Smartkarrot has helped to track the various customer succcess campaigns What do you dislike about SmartKarrot CS? Particularly, I do not dislike anything about Smartkarrot as it has helped to track the various customer succcess campaigns What problems is SmartKarrot CS solving and how is that benefiting you? Customer sucess, customer support

"SmartKarrot"

What do you like best about SmartKarrot CS? I really like the Success Play features that SmartKarrot has enabled. The Success Play features have taken our customer onboarding to the next level. It had stronger and more flexible success plays features than others in the market. What do you dislike about SmartKarrot CS? The role assignments for users can create issues, and make it harder for multiple CSMs to collaborate. The product could be better by improving the collaboration between ...

"Good for customer success teams to manage their tasks and track touchpoints"

What do you like best about SmartKarrot CS? Easily visible health scores, ARRs, MRRs, churn risk, task management. What do you dislike about SmartKarrot CS? Product analytics are a work in progress for Smartkarrot; although it's not a product analytics tool, some basic product analytics, such as user-wise usage and account-wise usage, are still being built. What problems is SmartKarrot CS solving and how is that benefiting you? Problems we're solving - tracking account activity and health ...