The smart assistant for your online needs.
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SmartAction offers custom pricing plan
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Showing 1-4 out of 4
AC
Aarde C
04/21/20
"Virtual Assistant for Voice Channel was easy to customize and deploy!"
What do you like best about SmartAction? We deployed SmartAction backin 2015 for our voice bots and chat bots. We liked their Natural Language Intelligent Virtual Assistant called (IVA) to help our customers with self service view that phone channel. Thier tool has helped us with a achieve a 46% containment rate for our customers. What do you dislike about SmartAction? It would be nice to have more control over the call flows within a UI portal that my admins can access. What problems is ...
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AC
Aarde C
03/18/19
"SmartAction is an amazing company! They are very supportive and collaborative with our requests."
What do you like best about SmartAction? SmartAction is an amazing company to collaborate with. They have the ability to deliver an out of the box solution and/or customize a product for most customer service needs. We have used them for multiple product implementations and they have been nothing but supportive in both design and implementation. What do you dislike about SmartAction? SmartAction is really good at designing and adapting to the business needs, but since most of our build outs ...
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AU
Anonymous User
09/27/23
"Easy to deploy and great support team"
What do you like best about SmartAction? In terms of deployment , the team at Smartaction made it very straightforward to deploy customer interactions via automation. The setup although we had a couple questions was great. In summary, reducing the traffic associated with tasks that could be automated freed up our CSE's to handle more complex questions. When you couple these things together it makes for a great customer experience because for and end user to solve a problem quickly without ...
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NC
Naveen C
11/15/23
"Reviewing Smartaction for improvemnet of its service"
What do you like best about SmartAction? It reduces the human intervention for most of the queries by using artificial intelligence. it is useful for quick resolutions.it is Easy to Use and it had number of features What do you dislike about SmartAction? It has a limited free trial and i think it is not suitable for all queries. What problems is SmartAction solving and how is that benefiting you? Its virtual agents can handle routine customer inquiries and common requests. It saves a lot of ...
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