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8.5

Spot Score

Smart Service - Construction Management Software

Smart Service Reviews in April 2025: User Ratings, Pros & Cons

Effortless construction management at your fingertips.

4.4

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Smart Service Reviews & Ratings

4.4

Very Good

Based on 11 ratings & 17 reviews

Rating Distribution

Excellent

(11)

Very Good

(6)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

SmartService has received several positive reviews highlighting its key strengths. Users appreciate its ability to streamline scheduling and dispatching processes, reducing conflicts and saving on fuel expenses. The mobile feature, iFleet, provides real-time location tracking for employees, enhancing efficiency and professionalism in customer ...Read more

Smart Service pros and cons

  • Easy to use and intuitive interface, suitable for both experienced users and beginners.

  • Excellent customer service that goes above and beyond to solve issues.

  • Efficient scheduling and dispatching capabilities, improving operational productivity.

  • Seamless integration with QuickBooks for streamlined invoicing.

  • Some users find the software interface somewhat complicated and not very user-friendly initially.

  • Limited reporting capabilities and customization options for advanced users.

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Showing 11-17 out of 17

MP

Michelle P

12/14/18

4.5 out of 5

Overall a impressive program

What do you like best? I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing. What do you dislike? There are too many glitches and could use a better flow. To be able to change information without going to so many screens would be much more efficient. Recommendations to others considering the product: It is a great program if you have many different things to schedule at the same ...

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AI

Administrator in Construction

12/07/18

5 out of 5

Great program

What do you like best? Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible. The webinars are very helpful and always bring out new tips that we were unaware of. The program is constantly being updated and improved. What do you dislike? The lag time between syncing when updating customer information. Recommendations to others considering the product: I would definitely recommend if you are looking for a scheduling software. It is ...

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12/07/18

5 out of 5

Great program

What do you like best? Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible. The webinars are very helpful and always bring out new tips that we were unaware of. The program is constantly being updated and improved. What do you dislike? The lag time between syncing when updating customer information. Recommendations to others considering the product: I would definitely recommend if you are looking for a scheduling software. It is easy to ...

Read more

01/14/16

5 out of 5

Excellent easy worth every penny

What do you like best? Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses. We have used smart service for years to track our service appointments and some of our sales appointments. I would recommend this to any small business looking for an affordable managing software What do you dislike? I dislike how it looks a little old. It is great and works perfectly but could use a facelift. Reminds me a lot of office 2007 in terms of looks ...

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AI

Administrator in Airlines/Aviation

01/14/16

5 out of 5

Excellent easy worth every penny

What do you like best? Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses. We have used smart service for years to track our service appointments and some of our sales appointments. I would recommend this to any small business looking for an affordable managing software What do you dislike? I dislike how it looks a little old. It is great and works perfectly but could use a facelift. Reminds me a lot of office 2007 in terms of ...

Read more

RP

Robynn P

01/07/16

4 out of 5

Amazing Field Technology and QuickBooks Integration

What do you like best? QuickBooks integration is wonderful because you can invoice from SmartService and see the customer's balance. The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it. It is very user friendly for a typical iphone user. The company is always listening to real world scenarios and using those to improve the software, they have really made many improvements based off of ...

Read more

01/07/16

4 out of 5

Amazing Field Technology and QuickBooks Integration

What do you like best? QuickBooks integration is wonderful because you can invoice from SmartService and see the customer's balance. The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it. It is very user friendly for a typical iphone user. The company is always listening to real world scenarios and using those to improve the software, they have really made many improvements based off of our ...

Read more