Smart Service Reviews in January 2025: User Ratings, Pros & Cons

SmartService Overall

What do you like best? Love that techs can see history of the customers, less phone calls to the office What do you dislike? We haven't phone anything we dislike yet. What problems are you solving with the product? What benefits have you realized? Solving scheduling conflicts, able to send techs out by city and saving on fuel expense

Monitor your crews and dispatch efficiently

What do you like best? I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job. The mobile feature called iFleet is great. It gives you real time location of where your employee is through an iPad that they use. They generate service tickets which are a great and professional way to show for our work to the customers, incase they weren’t on site. What do you dislike? It is somewhat ...

Excellent Fleet Management

What do you like best? Their customer service is so helpful. They go above and beyond to solve our issues. The software itself is so functional, ease of use is undeniable. What do you dislike? We wish sending email reminders for upcoming appointments was a more intuitive feature. What problems are you solving with the product? What benefits have you realized? Dispatching our team, and managing customer history is now a seamless and integrated experience.

Helps keep organized

What do you like best? Most help part is easy to understand helps keep me informed as in reminder prompt and grouping all on schedule calendar meetings. What do you dislike? Nothing much that I dislike about it. It did the job needed to be done. Recommendations to others considering the product: it works well. I would suggest to try it. What problems are you solving with the product? What benefits have you realized? no problem solving more of getting orders out for pick up ...

Smart Service Review

What do you like best? I like Smart Service as it's resourceful and effective. All it's field service management features are amazing. What do you dislike? I rarely experience issues when using Smart Service. Recommendations to others considering the product: I recommend What problems are you solving with the product? What benefits have you realized? It's a great tool for field service management solutions.

Good field service for small businesses

What do you like best? Value priced software with a growing list of features. Works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work mainly. What do you dislike? Reporting out of Smart Service is limited as well as custom fields. Often experience small issues during updates Recommendations to others considering the product: Best for service only companies What problems are you solving with the product? What benefits ...

Good field service for small businesses

What do you like best? Value priced software with a growing list of features. Works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work mainly. What do you dislike? Reporting out of Smart Service is limited as well as custom fields. Often experience small issues during updates Recommendations to others considering the product: Best for service only companies What problems are you solving with the product? What ...

Best price, awesome support, All in one

What do you like best? We love the prices! Compared to all of the other similar software. Price is key here! They are always updating, and making adding new features from recommendations that users suggest. What do you dislike? We used to have a lot of issues, but I think it was more about learning the software than it was the actual software itself. After we got a good idea on how things flowed, it seems like the problems have decreased. Recommendations to others considering the ...

Best price, awesome support, All in one

What do you like best? We love the prices! Compared to all of the other similar software. Price is key here! They are always updating, and making adding new features from recommendations that users suggest. What do you dislike? We used to have a lot of issues, but I think it was more about learning the software than it was the actual software itself. After we got a good idea on how things flowed, it seems like the problems have decreased. Recommendations to others considering the ...

Overall a impressive program

What do you like best? I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing. What do you dislike? There are too many glitches and could use a better flow. To be able to change information without going to so many screens would be much more efficient. Recommendations to others considering the product: It is a great program if you have many different things to schedule at the same time. ...