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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 61-70 out of 1077
JC
John Cantu
09/11/22
Great customer service!
I purchased SiteLock because my website was hacked and people were getting emails from my domain and I was getting multiple submits from my contact submit page that was obviously a robot. SiteLock went to work immediately to clean this up and prevent this from happening in the future. On the first day, they identified a vulnerability so I could get my web development team to apply the fix. I'm glad to be in total control of my site again! Thank you SiteLock!
HB
Hali Blake
09/11/22
M.Q Service Review
M.Q. gave me fast and friendly service!
RS
Raffy spider
09/06/22
The support that assisted us today is…
The support that assisted us today is very helpful and professional. Thank you and KUDOS to the TEAM!
CH
Carmen Hecox
09/06/22
Great customer service.
Agent addressed my concerns and confirmed SiteLock would continue to monitor my account to make sure the issue does not occur again.
EK
elen kwsto
09/06/22
Very helpful and fast!
Date of experience: September 07, 2022
TW
T. Wilson
08/29/22
Good support!
Date of experience: August 30, 2022
IM
Ivan Mazinjanin
08/28/22
Probably the best support I've had the chance to experience
Thank you Mackenzie. Probably the best support I've had the chance to experience so far. I received precise and clear answers to all questions. I didn't have to ask a bunch of sub-questions. Their service and support is top notch
VK
Vaibhav Kandpal
08/23/22
MQ was very patient and gave an…
MQ was very patient and gave an effective and very reassuring response to my queries. Appreciate it.
KS
Kennith Smith
08/23/22
Vv did a great job with maleware issue
Vv did a great job getting me verified and the maleware issue resolved!
MH
Michelle Haworth
08/21/22
Ensuring integrity
Great customer service and product that my non-profit started using in 2016. Would recommend it to any organization concerned about the security and integrity of their website.
