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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 41-50 out of 1077
RM
Reda Mithany
08/21/23
very unfortunate that I subscribed…
very unfortunate that I subscribed Shayn gave me his number and promised to help after I paid her declined to help
RM
Reda Mithany
08/21/23
very unfortunate that I subscribed…
very unfortunate that I subscribed Shayn gave me his number and promised to help after I paid her declined to help
RH
Renee Hunter
08/14/23
SiteLock ruined my business website
In May this year I spent almost 45 minutes speaking to a customer service rep to renew my SiteLock subscription on my company website. (I have been a client for several years, and this is not my first terrible experience). In the past, without a malware scanner my website was getting attacked often. Likely, due to lack of the ability to communicate proficiently in English, the representative took the service OFF of my website, unbeknownst to me. However, she finished the call by confirming ...
Read more
RH
Renee Hunter
08/14/23
SiteLock ruined my business website
In May this year I spent almost 45 minutes speaking to a customer service rep to renew my SiteLock subscription on my company website. (I have been a client for several years, and this is not my first terrible experience). In the past, without a malware scanner my website was getting attacked often. Likely, due to lack of the ability to communicate proficiently in English, the representative took the service OFF of my website, unbeknownst to me. However, she finished the call by confirming ...
Read more
PD
Paul Disley
05/29/23
Absolutely zero reply from support ever
Absolutely zero reply from support. Using the loosely termed "service" for a while, misses lots of things in scans, support is useless they never reply so no help there. Complete waste of time, there are far better services out there. I'm cancelling my 2 subscriptions as we speak.
PD
Paul Disley
05/29/23
Absolutely zero reply from support ever
Absolutely zero reply from support. Using the loosely termed "service" for a while, misses lots of things in scans, support is useless they never reply so no help there. Complete waste of time, there are far better services out there. I'm cancelling my 2 subscriptions as we speak.
RL
Robert Lake
05/03/23
Site lock is impossible to contact if…
Site lock is impossible to contact if you have a problem. Our website has been attacked and shutdown multiple times with malware. Tell me what service does this company offer? If you do get someone to answer the phone you most likely will reach a call center overseas where you can’t understand the person. Once again my customers are being sent to a site that sells domain names by Go Daddy. Wow my website domain is even for sale even though I am paid up. My advice don’t waste your money. Go ...
Read more
RL
Robert Lake
05/03/23
Site lock is impossible to contact if…
Site lock is impossible to contact if you have a problem. Our website has been attacked and shutdown multiple times with malware. Tell me what service does this company offer? If you do get someone to answer the phone you most likely will reach a call center overseas where you can’t understand the person. Once again my customers are being sent to a site that sells domain names by Go Daddy. Wow my website domain is even for sale even though I am paid up. My advice don’t waste your money. Go ...
Read more
P
PastorJack
03/25/23
I had trouble forwarding my website so…
I had trouble forwarding my website so I contacted my hosting Company. They fixed the problem and when I asked what I did wrong they said "nothing, it was a glitch". That night I checked on my websites and all were down. I called blue Host and they told me I was hit with over 6000 malwares or whatever. They said they could not fix it but gave me a number for their go to Company. They supposedly set up an appointment to call me at 9pm Philippine time. Of course at 9:03 I realized they were ...
Read more
P
PastorJack
03/25/23
I had trouble forwarding my website so…
I had trouble forwarding my website so I contacted my hosting Company. They fixed the problem and when I asked what I did wrong they said "nothing, it was a glitch". That night I checked on my websites and all were down. I called blue Host and they told me I was hit with over 6000 malwares or whatever. They said they could not fix it but gave me a number for their go to Company. They supposedly set up an appointment to call me at 9pm Philippine time. Of course at 9:03 I realized they were ...
Read more
