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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 21-30 out of 1077
KM
Kasidah Melek
03/11/24
Best in the business
Friendly, helpful, supportive!
WF
William Farrow
03/10/24
Samantha was great
Samantha was very patient with us as we went to migrate from Hostek-provided SiteLock to standalone SiteLock. There were hiccups from us along the way, but she handled them wonderfully.
GW
Garrett Wardell
03/10/24
Eric from Sitelock very helpful today…
Eric from Sitelock very helpful today of switching over my account.
PD
Pastor Duncan
03/10/24
My Sitelock representative took great…
My Sitelock representative took great care of me and resolved my issue quickly, warmly, and professionally in America! - thank you - in Christ - Romans 6:23
MB
Michael Byrne
03/06/24
Eric was very helpful and was able to…
Eric was very helpful and was able to resolve the issues quickly while communicating everything very clearly.
K
Katie
03/04/24
Listened to my concerns and solved all of my issues
I spoke with James and he was incredibly knowledgeable and guided me through my support plan and ways to improve it. He listened to my concerns and solved all of my issues. He answered my questions with language I could understand! Website work is not my primary job so it always feels overwhelming when some speaks in jargon I don't understand and this was not the case! Feeling much more confident about the security and health of my business website!
LA
Lourdes Aldave
03/04/24
Crystal support was outstanding!!
Shout out to Crystal for her kind support yesterday. She is not only knowledgeable and caring, but she provided me with different options to solve the problem I had with our website and was always extra kind and courteous. She made my experience really smooth and was very helpful at all times. Talking about customer services that go above and beyond... 11 out of 10, hands down!!
W
Wayne
02/29/24
Erik was helpful and efficient
Erik was helpful and efficient. Enjoyed interacting with him.
SG
Sunny Guntali
02/01/24
Danielle Hansen:
Danielle Hansen: i have received best customer service from danielle. she was professional, very polite i am very great ful. Tony Guntali
K
KAHLAudio
01/22/24
Danielle has been excellent
Danielle has been excellent. Very helpful, quick and easy to work with. She is a bonus to the Sitelock team.
