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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 11-20 out of 1077
RV
Robert Valentine
03/28/24
Danielle was responsive to my support…
Danielle was responsive to my support issue and was able to handle it very professionally.
MS
Michael Seghers
03/27/24
Danielle H
Danielle H. in billing was awesome and took care of all of my needs. She explained everything in great detail and put my mind at ease. I am very pleased with her attention to detail, patience, and kindness. Thank you SiteLock!
JV
Jonas Vainius
03/25/24
Danielle Hansen,
Danielle Hansen, Provided outstanding an excellent service to assist in our login with GoDaddy. In addition Danielle's knowledge of SiteLock's security features with corresponding competitors such as Workfence provided us with invaluable understanding the premium security service SiteLock provides using the Prevent plan. SiteLock is fortunate to have Danielle Hansen as a dedicated and trustworthy resource for SiteLock. Jonas Vainius, SBCA IT Director
A
Angela
03/24/24
Eric was extremely helpful walked me…through everything couldn't be happier
Eric was extremely helpful walked me through everything couldn't be happier
F
Frankie
03/21/24
Crystal is amazing
Crystal helped me with my billing account. She was very professional, patient, and cordial. I was so impressed. Thank you so much for your help.
TC
Terrence Clowe
03/20/24
My agent was so patient
My agent was so patient! She remained online with me as I chatted online to my hosting site and helped me gain the information needed to solve the issues to access my C-panel to start the scan. She went above and beyond and I'm o grateful!
AK
Amelia Kay Hamilton Morris
03/20/24
Sitelock saved my blog site
My site had been done for 4 days and my web hosting service did not have a clue. I called Sitelock and was very fortunate to get Danielle H at Sitelock who saved the day! She knew exactly what was wrong and immediately took care of the problems. She made me feel like a valued customer. She got the site back up and explained the other work that would be done in the background.
TB
tony baker
03/19/24
I had a somewhat complicated
I had a somewhat complicated, unusual issue that involved several steps to resolve. Eric was very patient in helping me over two days and three phone calls to fix the problems. Thanks.
CJ
Carol Juul
03/17/24
Representative, Danielle
Danielle was patient, knowledegable, articulate and informed. She made the experience of purchasing the more appropriate package easy and understandable.
A
Ariane
03/13/24
Eric was not only patient but so very helpful…
Eric was not only patient but so very helpful as I tried to navigate through the malware issues that have brought my business website down & out of my control. He never treated me with anything but respect, even though I know some of my questions were so basic. He clearly explained the differences between services Sitelock would provide & those which needed to be handled by my site host, as well as how Sitelock's process worked, how I would be kept in the loop etc. Whether or not my site ...
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