SiteLock Reviews in January 2025: User Ratings, Pros & Cons

I hired Sitelock through HostGator to…Horrible

I hired Sitelock through HostGator to remove malware from my website. Despite their promises, after two weeks and numerous calls, the issue remains unresolved. They continue to send me daily emails claiming the problem is fixed, and the site is clean. This has cost me significant time and money. I have attempted to reverse the charges with my credit card company and am awaiting the outcome. In my experience, this company is not only incompetent but potentially dishonest. I would not ...

My experience with Danielle…

My experience with Danielle specifically was nothing but topnotch customer service. Not only was she knowledgeable but she was extremely patient and kind. I was extremely frustrated and she helped me so much by answering all my questions. Thank you so much, Danielle!

Don't waste your time and money

I signed up to have Malware removed from my website hosted through Hostgator. SiteLock did a Malware clean and the site still had Malware. Unfortunately, the only option was to fully delete the website and all files from Hostgator. I asked for a refund and suggested a partial refund because they did do some work and was told no. So I paid for a full year of coverage and got a few days of work that didn't solve the problem.

I have not been able to remove malware…

I have not been able to remove malware from my website even after paying the fees asked for. I have spoken with several representatives who have not been helpful.

Danielle was Great

Danielle was Great! She was very thorough and explained everything very well! You are very lucky that you have her working for you!

Danielle really saved me today!

I so appreciate my experience with Danielle. She assisted me on updating a plugin on my Wordpress - and I'm pretty sure that solved the problem. Really great, thank you Danielle!

Sitelock ripped me off

Sitelock ripped me off. Their service did not work and they refuse to issue a refund. Look at their BBB complaints, they go by Hostgator, Newfold, and Sitelock. Completely worthless service

Crystal was helpful in getting us a new…

Crystal was helpful in getting us a new annual rate and getting us set up with our new products.

Crystal helped me change my bank card.

Crystal helped me with my billing account. She was very professional, patient, and cordial. I was so impressed. Thank you so much for your help.

Danielle was very helpful

Danielle was very helpful. She answered my questions clearly and was able to recommend the best plans for me to cancel and purchase so that I have the best plan for my site. She also diarized to follow-up with me and she followed through - much appreciated!