Site Search 360 Reviews in April 2025: User Ratings, Pros & Cons

Fantastic customer support

Fantastic customer support! I would recommend them to a friend or collegue. Website maintainance is something that was added to my job description when someone else retired, so there is still a lot for me to learn. The interface is moderately easy to use, and when assistance is needed the support team is the best I have found.

Site Search 360 is easy to setup and…

Site Search 360 is easy to setup and get searching. This product is powerful, reliable, customizable and a great value. The query mappings help you match customer queries to results fast. There are many features and the customer support team is there to help you with them. Their blog and webinars are great! It is nice to know that a company still values customer service and puts out a great product.

Great support

What do you like best? The support is great. Most of the time reactions are within 24 hours and for the greater part problems are solved quickly. Some custom changes in lay-out were made without extra payments needed. What do you dislike? - The installation can be a bit tricky when you don't want to use the default settings. - The search results were not optimal at first. After an update and some tweaking by SiteSearch360 the problems were resolved. Recommendations ...

Powerful and flexible

This search tool is powerful and flexible. It does the basics very well and also has some fancier bells and whistles that are useful.Tech support is also very responsive.So far, it's been a 5-star experience.

Technical support was fast and accurate.

Technical support was fast and accurate.

Awesome platform and an almost seamless…

Awesome platform and an almost seamless integration with our Lightspeed shop. Some settings are difficult to understand. I suggest adding a few examples per setting to really understand what you're tweaking. But that's just optimizing and a few settings that were hard to understand for me. Initial setup was a breeze. Easy, fast and within minutes Search360 was online and working better than most.

It is SUPER easy to use

It is SUPER easy to use. I would give it 5 stars but ran into a miner issue with an error message appearing on my website.Tech support has been VERY responsive. If they resolve it all, I would give this product 5 stars.I moved from the free version to the paid version in 3 days because it works so well. I highly recommend it.

I have been using the Google custom…

I have been using the Google custom search tool for a lot of time but I found out that almost all the results were ads. The tool seems a bit abandoned by the way. Then I found Site Search 360. After a week of trying things, I decided to subscribe and install their search control everywhere on my site.Not only it is convenient and handy for my visitors and customers but it also provides valuable information about what people are actually looking for.Knowing what people are looking for allows ...

Great and innovative product!!

What do you like best? The SiteSearch is a very easy to use product. The integration into our website was straight forward and it just works. The company has also consistently released new features and updates which is awesome! The support is also good, very response and understanding. Overall great product and company! What do you dislike? There was nothing in particular that we disliked What problems are you solving with the product? What benefits have you realized? Site ...

I have a very old website and have used…

I have a very old website and have used various iterations of Google Search since it was first made available for free. Early on, it was both a good internal search engine and a good source of income. However, over the last few years, the income has vaporized and the site search function (now called Google Custom Search) is pretty much useless, as ads and links to other websites dominate the results... my own site links don't even appear till the second page making it nonproductive. I ...