SimplePractice Reviews in January 2025: User Ratings, Pros & Cons

Great company, one thing though

Great company, great support! I would like to make a suggestion, Simple Practice google calendar appointments are not showing up on my personal google calendar even though it's synced. Maintaining two calendars is not doable, especially when trying to use a book now feature on the website. Please take a lesson from Apptoto, all calendars are seamlessly connected.

Prescribers, use something else

The customer service has been fine, but insufficient since getting up and going has been horrendous so far. Especially since there is no phone number to talk to an actual person. It may work for therapists, but if you are a prescriber, use something else. Or give yourself a month to get set up. It's irritating the weeks of set up have been on my dime, since I still can't fully use the program and still haven't gotten paid. I'll be eating all my set up money and switching to something else.

Terrible Customer Service - Errors in System

I have experienced increasing glitches in my use of Simple Practice - being taken to error pages and the odd summary of notes or activity pages that do not allow for further navigation. Customer Service is through bots, chat or email requests. The errors in the software I have reported were not resolved by any of these. There is only 'our technical team is working on it' and more waiting. It is really too bad that this company does not invest in customer support. I cannot recommend this ...

Increasingly expensive and sometimes a PITA

I've used SP for 5 years, and some aspects of it are great. However, the insurance billing is often difficult, and in particular, I have struggled with one insurance issue for a year without getting a result. Notably, their help center is literally impossible to reach directly; you have to submit requests through their website. There's no way to email or call. It's deeply frustrating and increasingly expensive. If it weren't for the insurance issues or the inaccessibility of the help ...

I can’t even see how to get help from…

I can’t even see how to get help from Simple Practice. I see many others have this same issue.

Price keeps always increasing

Keeps you organized and it's easy to use BUT the huge disappointment is that the monthly fee keeps increasing exponentially the more bookings you make, the more you use their system. I started paying the basic price, 2 years later I'm paying twice as much. Strange business model where they punish you for staying longer with them (?).

Price keeps always increasing

Keeps you organized and it's easy to use BUT the huge disappointment is that the monthly fee keeps increasing exponentially the more bookings you make, the more you use their system. I started paying the basic price, 2 years later I'm paying twice as much. Strange business model where they punish you for staying longer with them (?).

Cannot transfer data to new EHR system

Cannot transfer data to new EHR system; Simple Practice chose a software design so so your client data cannot be transferred to another system. It would be very easy for their engineers to make your data available in EXCEL, but they made a clear decision not to do that. In EXCEL you could transfer your data with one key stroke. They know this and refuse to provide it. BAD FAITH !!! I am disgusted in myself that I chose to do business with them.

SP is a one stop shop

SP is a one stop shop. It allows me to see my clients through their video platform, charge clients, keep my calendar up-to-date, message my clients, and submit insurance claims all through the platform. Customer service is good when I need assistance on how to complete a certain task and the videos are a good resource as well.

"EHR"

What do you like best about SimplePractice? The functionality of the program. Everything is in one location. I like that I can customize my client paperwork. What do you dislike about SimplePractice? I do not have any dislikes at this time. What problems is SimplePractice solving and how is that benefiting you? I can complete my documentation, billing and client paperwork in one location.