Simon Data

Easy to use, great service

What do you like best? -VERY user friendly UI -AMAZING customer service reps (Breanna) and technical leads (Marie) -Always evolving their roadmap to better service customers -Lots of capabilities in one tool (not just a CDP) -Always willing to hear customer feedback What do you dislike? The only thing I would improve about SimonData would be that we should have an easier way to organize flows and segments. I love the platform because it's easy to use. Recommendations ...

I enjoy working closely with the Simon team to accomplish our email marketing goals.

What do you like best? The best thing about the Simon team is that they are always able to come up with a solution to any issue we find. The Simon team also consistently responds to any questions we have in a timely manner. They are always looking to improve our experience with the platform and have helped us to more efficiently segment our email contacts. What do you dislike? The journey builder is a place where we find the most friction. Luckily, this is something Simon is aware ...

Very satisfied with Simon's services

What do you like best? Weekly sync ups, support response time regarding query verification/data layouts if fast and efficient. What do you dislike? Not a lot. But clients could use more autonomy with query creations and ability to delete. Also, having AMP for email support would be greatly appreciated. What problems are you solving with the product? What benefits have you realized? User segmentations for our CRM team is key. Flexibility of creating HTML templates for marketing ...

Simon is such amazing that integrates well with other systems.

What do you like best? Service is superb. The platform is intuitive and easy to use. What do you dislike? None that I can think of at the moment. Only great things! What problems are you solving with the product? What benefits have you realized? Segmentation.

Simon makes everything so easy

What do you like best? Our Client Solutions Managers are such a delight! They're bright, patient, and so helpful. Whether they're demonstrating a new feature or collaborating on a project, I always look forward to working with them. They're attentive and efficient, too–whether that's answering to an after-hours Slack or hopping on a video call to screen share. The tool itself is easy to learn and navigate as well. What do you dislike? I wish Simon had send time optimization. What ...

Powerful platform, incredible partner

What do you like best? Simon Data is a powerful CDP and an incredible partner -- one we've collaborated with for nearly 4 years at this point. Watching their product evolve and improve over the years has been remarkable and the amount of features they've road mapped or built specifically at our request is unusual and remarkable. We moved from Klaviyo to a Simon/Sendgrid stack (at the time it was the only ESP they integrated with, but they work with Klaviyo, and most others now) and the ...

Excellent Team and Product

What do you like best? Working with Simon Data feels like working as one cohesive, super-smart, super-supportive team — they make our goals their goals, and do everything they can to help us achieve them. Simon's customer service is exceptional. It is so nice to have a team that genuinely listens to our requests and then acts on that feedback. For example, I mentioned a feature that would make Simon Results more helpful to our team. One of our reps said he would work on getting it into ...

Great customer support!

What do you like best? A great team to work with - they provide a lot of support and attention (weekly calls, slack channel) and they respond in a timely manner. We have had lots of new members join the team and they have worked closely with us to make sure the team has received the necessary training. They are also very hands on and willing to come up with product solutions for unique campaigns. What do you dislike? They're working on this, but right now the result feature does not ...

Great new platform with unlimited use cases!

What do you like best? I love that SimonData is integrated with Segment and our database. We are able to quickly create segments of users to contact without having to use internal BI resources. I also love that it is integrated with other platforms like Zendesk so that we can optimize workflows on many different teams. As a non-technical person, it has made channel focused communication and personalization super easy! What do you dislike? Since there email product does not include ...

Simon Data makes email deployment easy

What do you like best? The speed and thoroughness of response from our Client Solutions Manager. Having this resource available to our team has been invaluable and makes working with Simon Data overall an absolute pleasure. What do you dislike? We have had different individuals internally managing our Simon Data segments and flows, so some of this is a direct result of that. The ability to organize our segments and flows into sub-folders, archive things that we are no longer using, ...