Silent Auction Pro Reviews in April 2025: User Ratings, Pros & Cons

Phenomenal Support

What do you like best? The product is great, but the support is phenomenal! I have been a software professional for 25 years and have never seen the high level of support that we had with Silent Auction Pro. SAP was very proactive in telling us what we should be thinking about, what the plan for, etc. They offered and delivered at no charge a live training session for our staff. While we were busy during the auction/gala, they even took care of things FOR us rather than taking our time ...

East software to use, EXCELLET Customer Service!

What do you like best? This software made it very easy for us input auction items for our event, our staff needed minimal training in order to learn the process. This software made a lot of our manual process automated and saved us time. What do you dislike? No dislikes. All of our questions were answered within minutes, their customer service is great. What problems are you solving with the product? What benefits have you realized? As mentioned above, this made our manual process ...

Silent Auction Pro was easy to learn and use

What do you like best? I like that the staff at Silent Auction Pro continually checked up on me to make sure that I understood everything that needed to be done before my fundraising event. This was my first time using Silent Auction Pro and that was a HUGE help. I also found the videos very helpful when learning how to use the system. My team and I found Silent Auction Pro easy to use and user friendly. What do you dislike? I did not like that you are unable to create tickets without ...

Very easy to learn and use

What do you like best? The 'back office' support from Silent Auction Pro is amazing. They are quick to respond and very easy to work with. In addition, the videos for how to use the software are very well done and easy to understand! What do you dislike? There really isn't anything that we disliked. I would like if some of the items from the more expensive packages were offered ala carte (like the after event reports). But that is not a deal breaker for us. Recommendations to others ...

Great auction software, outstanding customer support

What do you like best? Our guests loved bidding on their mobile devices and we made much more money from our silent auction. We particularly loved the automated winner text notification and giving them the opportunity to self check-out/pay, making it all so much faster and easier. From the point of view of the auction administrator, it made my life much easier with no last minute pulling an all nighter to produce bidding sheets, etc. The customer service was superb and personalized. ...

Easy to use and great customer service, responsive

What do you like best? Ease of use for my users and bidders, my users come back year after year and are used to using this product What do you dislike? Top n bid doesn't have bid for me. I would like it to have this option Recommendations to others considering the product: Take advantage of the customer support. What problems are you solving with the product? What benefits have you realized? We have increased our goal for the last 3 years in our silent auction and met it with ...

Exceptional Product

What do you like best? Silent Auction Pro is effective and user friendly. We like that it is web-based and tailored well to fundraising. We appreciate their prompt response whenever help is needed. The company is easy to work with - by phone or email. We appreciated their email reminders throughout the planning process. What do you dislike? Would love to be able to keep all reports online indefinitely for each event. What problems are you solving with the product? What benefits have ...

Amazing experience

What do you like best? Silent Auction Pro is a fantastic solution to facilitate our online and live auctions. We've been customers for six years - the scope of functionality, pricing and pre- and post-auction support is amazing.The ability to run reports that reach back to our original auction is especially useful for helping us reach out annually to our regular donors to make it easier to collect (and track) donations. What do you dislike? Because of the scope of functions, the ...

SAP took our school fundraiser into the digital age :)

What do you like best? The things I liked best about SAP was that it expanded our reach to people that did not attend our event, therefore raising more money for our school. Also, I think it made it possible for parents to socialize at our event more since they didn't have to be running back and forth to check on silent auction items. It made check-out so fast and easy, people loved to be able to do it on their phones, and knowing instantly which items you won was awesome. What do you ...

Great tool for silent auction!

What do you like best? The comprehensiveness of this program ...you can literally do just about everything with it!! What do you dislike? It’s a good thing, but at first there is SO MUCH this software can do, that it’s overwhelming...but that’s where their event coaches come in What problems are you solving with the product? What benefits have you realized? Streamlining the silent auction process, being able to store all auction info in one place and being by able to pull ...