Shortcut Reviews in February 2025: User Ratings, Pros & Cons

"Easy to use and organize the things that need to be done. Also easy to collaborate with peers."

What do you like best about Shortcut? You can put things in different statuses so it's easy to organize. Also love that you can tag people from your team. What do you dislike about Shortcut? Can be confusing to find past tickets if they were a long time ago. What problems is Shortcut solving and how is that benefiting you? Use it to connect with our engineers that help fix bugs in the software. It helps keep track of what they are working on and what they have fixed.

"Shortcut is great"

What do you like best about Shortcut? I really like the shared workspaces! They really help make the team feel united What do you dislike about Shortcut? I can get really confused mapping out the different filters for our different stories. Recommendations to others considering Shortcut: Use the shared workflows and epics! What problems is Shortcut solving and how is that benefiting you? We are keeping the flow of our team better managed through the different workflows. I'd say it ...

"Great way to collaboratively manage a software project"

What do you like best about Shortcut? Short is great, I love the power search features that allow you to easy filter down onto tickets that are important to a given context. I also find shortcuts to provide interactions that support better collaboration within a team, for example, you can assign two owners to one ticket—allowing people to pair on work easily. What do you dislike about Shortcut? Although most things about shortcuts are great, I find lacking in the ability to create drafts ...

"Works as advertised"

What do you like best about Shortcut? Tracking issues and work orders is easy. What do you dislike about Shortcut? Notifications can be better. Sometimes I'm not sure if a ticket I was working on was updated. Recommendations to others considering Shortcut: Its better than other products I've used. What problems is Shortcut solving and how is that benefiting you? Workflow is much easier now than before.

"Useful tool"

What do you like best about Shortcut? I like the template feature. This feature makes my job very easy as I have to submit many tickets for onboarding purposes. What do you dislike about Shortcut? I wish the labels were more straightforward. What problems is Shortcut solving and how is that benefiting you? I submit shortcut tickets to request bugs be fixed in the product. I also use templates to request new members be added to internal systems.

"Shortcut is good at what it does"

What do you like best about Shortcut? Stories later into epics. Defining relationships between stories What do you dislike about Shortcut? Can feel slow to update. Hard to navigate all the filters. I wish we could have better set up default required fields What problems is Shortcut solving and how is that benefiting you? Team organization. Weekly accomplishments. Task defining and tracking. Task dependencies between teams

"Excellent & Adaptable Product!"

What do you like best about Shortcut? The ability for groups to collaborate and comment on stories and epics is incredibly valuable for my team. It helps to keep us organized, to set clear expectations and to understand how a piece of work changed as it went through the development process. What do you dislike about Shortcut? I would love the ability to create a Stories template. There are pieces of information that I want to ensure I include on every story we work on. Having a template ...

"Shortcut - Provides all of the required functionality of a good project tracking solution."

What do you like best about Shortcut? I enjoy the easy-to-use interface the most. What do you dislike about Shortcut? I would like for improvements on the UX side of things, I find it annoying that if I accidentally click on space around a project, it reverts to the dashboard. Just give me a new window for a project I pull from the queue, please. What problems is Shortcut solving and how is that benefiting you? We are using shortcut to help track workflow. Shortcut works well. We are new ...

"Great onboarding, difficult to stay organized"

What do you like best about Shortcut? The ability to customize and build streams that work best for teams is great. What do you dislike about Shortcut? The server downtime is a problem as well as some of the recent updates to user experience. What problems is Shortcut solving and how is that benefiting you? Workflow within our company is streamlined

"Amazingly helpful tool to track tasks through time"

What do you like best about Shortcut? Shortcut is exceptionally intuitive to use, offering minimal friction to tracking/sharing progress. This also links to my company's github, which allows automated updates on tickets where possible, making life just that little bit easier. What do you dislike about Shortcut? Nothing thus far! Shortcut has had a robust feature set that hasn't left me wanting. What problems is Shortcut solving and how is that benefiting you? We use Shortcut as our task ...