Shopmonkey Reviews in April 2025: User Ratings, Pros & Cons

"Great way to set up your business' and productivity"

What do you like best about Shopmonkey? The best thing about Shopmonkey is how I can stay connected with my techs and customers as a service writer and manager. I can maximize time and productivity by having most of my needs in one interface.

"A good software for auto repair, brick & mortar or mobile!"

What do you like best about Shopmonkey? I love the estimate/invoicing process. The work request form is very useful and brings in new customers you otherwise wouldn't get.

"Well operating software that allows easy new member integration."

What do you like best about Shopmonkey? Easy access and site navigation. Easy to learn to utilize. What do you dislike about Shopmonkey?

"Shop Monkey is very convenient ad perfect for our new shop."

What do you like best about Shopmonkey? I love the fast response of Shop Monkey's cutomer service which made it so much easier for us, especially since our business is new. They took a lot of the stress away.

"Excellent Program"

What do you like best about Shopmonkey? Shopmonkey is so helpful with keeping all my workorders organized and in different categories. I love that I don't have to flip through paper tickets anymore and I can search keywords to find tickets. I also like that it keeps track of time of each employee and I am able to run a payroll report directly from the timeclock page.

"Great addition to our shop"

What do you like best about Shopmonkey? Ease of parts ordering and importation to estimates/repairs, scheduling and work orders integrated, inventory management, customer communication tools

"Platform does the job but not for the cost"

What do you like best about Shopmonkey? I like the simplicity of the platform in my eyes the platform is like an iPhone vs others are more like an android. Having pats procurement messaging and motor guidelines helps speed the process up however motor does not provide accurate information so the procedures may not be correct for each repair labor or procedure thus preventing friction between user/customer

"Great tool for my shop!"

What do you like best about Shopmonkey? Modern interfacy are, Stripe payments integrated, API is more robust and modern than most competitors. Mobile app works great for my techs, especially capturing photos of things they find in the field. All in all, I like the system.

"Shopmonkey money maker"

What do you like best about Shopmonkey? Organization of the dash board and the customization is very well thought out and very easy to navigate. The ability to send invoices very easily via text or email.

"Easy to use and manage shop"

What do you like best about Shopmonkey? Writing estimates and creating work orders is super easy. Adding parts and labor is a breeze. I love the labels. Helps keep track of individual parts on order.