Shopmonkey Reviews in April 2025: User Ratings, Pros & Cons

"The good and the bad."

What do you like best about Shopmonkey? I like the layout and the way the workflow is set up. I like the search features to find customers and vehicles in the database. I like the license plate being able to add vehicle info directly to the ticket. Very easy to get started on and easy to navigate.

"Shopmonkey"

What do you like best about Shopmonkey? Shopmonkey is a game changer for customer service! It helps our team stay organized and keep track of the orders we receive from customers.

"Shopmonkey"

What do you like best about Shopmonkey? Shopmonkey is a game changer for customer service! It helps our team stay organized and keep track of the orders we receive from customers.

"Best way to get organized"

What do you like best about Shopmonkey? The best part of shop monkey is how it gets all the jobs completed and coming up displayed in front of you. What do you dislike about Shopmonkey?

"Shopmonkey has taken our shop to the next level!"

What do you like best about Shopmonkey? We love the customer communications within Shopmonkey. Sometimes the entire process is done on the platform without having to call the customer! Customers will often pay online as well before picking up their vehicle so when they arrive the pickup process is frictionless! Every conversation, every invoice change, every picture is documented and saved forever.... this makes it easy for us when referring back to old invoices and dealing with difficult ...

"Best way to get organized"

What do you like best about Shopmonkey? The best part of shop monkey is how it gets all the jobs completed and coming up displayed in front of you. What do you dislike about Shopmonkey?

"Shopmonkey has taken our shop to the next level!"

What do you like best about Shopmonkey? We love the customer communications within Shopmonkey. Sometimes the entire process is done on the platform without having to call the customer! Customers will often pay online as well before picking up their vehicle so when they arrive the pickup process is frictionless! Every conversation, every invoice change, every picture is documented and saved forever.... this makes it easy for us when referring back to old invoices and dealing with difficult ...

"The peace of mind for your auto shop is SHOPMONKEY!"

What do you like best about Shopmonkey? everything lol I love the ease of sending the estimates electronically. The customer can take their time, read what the technician recommended, look at pictures, etc... We get a lot of positive feedback from customers with the ease of use as well.

"No monkeying around with shop monkey"

What do you like best about Shopmonkey? My team is able to send professional quotes, invoices, and updates to our customers. The point of sale through emailed invoice has changed our whole process. Our customers feel informed and in the loop at all times. This has been a game changer.

"Very user friendly, and will grow with you."

What do you like best about Shopmonkey? Shopmonkey is a very user friendly software, and easy to train on. What do you dislike about Shopmonkey?