Shop-Ware Reviews in February 2025: User Ratings, Pros & Cons

All in one platform with a great support team.

What do you like best? The ability to recommend services the customer can approve with a touch of a button on their device. Instant approval that increases productivity. What do you dislike? The reporting data is not as user friendly. Requires filtering raw data that is exported to find numbers needed. Recommendations to others considering the product: Beyond the features and benefits of Shop-Ware, you need to acquire tablets for each technician and at least one for up front with ...

Shop-ware is great!

What do you like best? We can create our own op codes and save them - makes custom jobs easier to find. What do you dislike? I would like to be able to find more than one job at time. Being able to choose multiple jobs at once then move them at all at once would help with time. Recommendations to others considering the product: Make it possible to select more than one service at a time. What problems are you solving with the product? What benefits have you realized? Having ...

A great no fuss solution to shop management software

What do you like best? Ease of use. The inventory entry system is simple and well thought out. I was worried that transferring my inventory over to the new software. What do you dislike? I haven't really found an issue that is a deal-breaker. For the price, I think it's the best product on the market. Recommendations to others considering the product: If you are considering switching or adding shop management software I'd say Shopware is a great product to consider. I've found it ...

Shop-Ware has been a great addition to our company so far.

What do you like best? The ability to get approval of the text and email has worked out great. We are able to get a faster approval from the customer, which means we are able to get the work done sooner and do a few more cars per tech. What do you dislike? We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. ...

Very user-friendly interface

What do you like best? Shop-Ware is very easy to navigate, both as a shop and as a customer. It's also great with building repair/service estimates from scratch or saving menu item services as canned jobs, with ease. Almost every customer that we interact with navigates their way through their own R.O. with ease and typically has nothing but praise for how amazingly well laid out this system is for supplying them with estimates, and pictures/video attachments of concerns. Additionally, ...

Optimized and Efficient

What do you like best? ShopWare has streamlined our process and allowed us to go completely paperless. The transparent interaction with the customer really helps get the repairs sold. What do you dislike? Inventory reporting exports need to be more detailed. Need to be able to export by vendor. Recommendations to others considering the product: Do the trial, you will see how good it is. What problems are you solving with the product? What benefits have you realized? Speed ...

Easy to use, friendly and guests love it.

What do you like best? Mobility and the guest experience is fantastic. What do you dislike? We would like to be able to move lines around on the order. What problems are you solving with the product? What benefits have you realized? Guest being aware of detailed findings on inspection.

Greatest Software you will ever use!

What do you like best? Customer's love the transparency, and I love how user friendly it is! What do you dislike? Little things like, looking up parts and customers is a little clunky, the scheduler could still use some refining What problems are you solving with the product? What benefits have you realized? Communication is much improved with customers and everything is in one place, customers get one link for there repair order, Estimates and Chat, instead of a phone call, email ...

POS Software for the Automotive is slowly catching up. Shop-Ware faster than others.

What do you like best? Shop-Ware has really taken estimating to a new level. The ability to search previous jobs to carry them into new estimates is a great time saver. Canned jobs for common tasks like diagnostics help to eliminate those commonly forgotten items. Global search of Customer information really help identify repeat cars. What do you dislike? Shop-Ware is not without it's bugs. Parts and Inventory are a work-in-progress. Parts entry on-the-fly isn't possible - they ...

Next-Level SMS

What do you like best? The stand-out feature for us in Shop-Ware is the customer portal. We love that we are able to communicate all of our notes, with photos and videos, directly to our customers on their smartphones and computers. Furthermore, the ability to attach recommendations to those notes allows us to communicate fully with our customers without having to be on the phone all day. Our customers love it, and it sets us apart as a tech-forward shop. What do you dislike? The ...