Shop-Ware Reviews in February 2025: User Ratings, Pros & Cons

"Shopware"

What do you like best about Shop-Ware? Digital everything, no paper waste! Ease of use and navigation. The customer friendly aspect with the digital texts/emails make it easy to share transparent information! What do you dislike about Shop-Ware? No way to close specific job lines for flat rate technicians. Would like to be able to communicate with each member of the staff without having to "send" jobs back and forth with notes. What problems is Shop-Ware solving and how is that benefiting ...

"Extremely efficient and easy to use!"

What do you like best about Shop-Ware? Workflow control. Customer communication and follow up. What do you dislike about Shop-Ware? Nothing really. Any negatives are nit picking. Recommendations to others considering Shop-Ware: Excellent software that just keeps getting better. Highly recommended. What problems is Shop-Ware solving and how is that benefiting you? Customer communication and follow ups. Customers love it!

"Great product for independent repair shop."

What do you like best about Shop-Ware? Shop-Ware is VERY easy to learn. Very easy to communicate with customers. Great tech support. Makes creating estimates a breeze. What do you dislike about Shop-Ware? We have a few items we keep sending off to the support team and we have yet to see the improvements. Need another sync option. Need option to edit calendar. etc.. Recommendations to others considering Shop-Ware: Very easy to use. support is an email and phone call away, always get to talk ...

"Invest some time now to save time later!!!"

What do you like best about Shop-Ware? Shop-Ware makes it easy to view and understand the workflow in your shop at any time and from any place. No longer do we have to be on-site to know what's happening in our shop in real time. It's a game-changer. What do you dislike about Shop-Ware? The only down-side for our business specifically is that Shop-Ware's built-in labor guide is motor. Motor is incomplete for Euro cars and Sprinter vans. However, you can integrate your Mitchell1 Pro-Demand ...

"Get Digital, make more $$"

What do you like best about Shop-Ware? #1 has got to be the support! They are super responsive on issues we've had; they also are continuously updating their product, based on users feedback. What do you dislike about Shop-Ware? The digital inspection component is not as comprehensive as some competitors. This works out mostly as a positive still for us, though, as it is simple to use. Recommendations to others considering Shop-Ware: When looking for a repair order/pos system I was ...

"The Easiest Shop Management System to Learn with the Most Features"

What do you like best about Shop-Ware? Shop-Ware is browser-based, so I can access it anywhere! This is super helpful so that I can check the status of things even if I'm out of the office at an appointment or even taking the day to work from home. I don't need to feel guilty about taking a day off of work or even a week for vacation when I know I can check in and help out if needed. What do you dislike about Shop-Ware? It seems like every time an update is pushed out, the system crashes ...

"The right Garage Management software at the right time"

What do you like best about Shop-Ware? Shopware is easy to use, fast loading and presents a professional interface for customers to interact with our garage. It makes my job easier, and provides a level of transparency that other shops in my area cannot match. What do you dislike about Shop-Ware? There's not much to dislike. I don't have accounting integration available for my version and lack of a built in CRM to set reminders for service dates. Those are the only major complaints. What ...

"Shop-Ware is fantastic"

What do you like best about Shop-Ware? Shop-ware has greatly increased efficiency. What do you dislike about Shop-Ware? Inventory tools could be improved, but not a deal breaker. What problems is Shop-Ware solving and how is that benefiting you? Shop-ware has helped our throughput in the shop with helping the speed of parts through the shop with monitoring vehicles and parts ordering.

"Shop-Ware is super easy to navigate and makes scheduling clients a breeze."

What do you like best about Shop-Ware? How easy it is to schedule. Also, you can look up service history and see past recommendations. What do you dislike about Shop-Ware? There is nothing I dislike! It helps me to accurately do my job! What problems is Shop-Ware solving and how is that benefiting you? Helping to effectively run and schedule customers in the shop.

"Very user friendly shop management system!"

What do you like best about Shop-Ware? It makes me more productive, keeps me organized and helps my profitability. What do you dislike about Shop-Ware? Only thing I would like to see changed is to be able to sell something over the counter and not have it affect my average RO. What problems is Shop-Ware solving and how is that benefiting you? They are solving my efficiency issues and that helps immensely.