ShootProof

On 11.05.24 System Hacked = Fraud Charge

On 11.05.24, their system was hacked and customers charged $100 fraudulently - they sent an email to all customers to advise and stated stripe.com would reverse the charge in two days. As of today, 11.12.24, the charge has not been reversed so cancelled card and filed fraud complaint.

Amazing customer support

First time using an online photo gallery & store and it makes life so much easier than trying to manually process orders. But, the real deal, we got in a mess with how the account was set up and the customer relationship team went above and beyond to sort us out. Just blown away by the proactive and personalised support - all fixed and growing our nascent business. Special thanks to Andrew in customer service :)

poor customer service and inconsistent

have been with them for years, and in the past year have had numerous issues with clients not receiving their proofs print orders arriving incomplete clients ordering and paying for 2 day shipping and not receiving the orders when expected no one available to talk on the phone when getting support email responses they are never willing to work with me but instead say there is nothing we can do on our end cannot cancel orders with the lab if I have contacted the lab for print order issues ...

Went from loving it to hating it

Went from loving it to hating it! I've used it for years and suddenly it all went downhill. One of my clients ordered prints for the first time and somehow I lost $55 on the entire order because Shootproof screwed up! For some weird reason, they decided to change the prices on my prints without telling me anything!!!! On top of that, there was a shipping fee that the client should have been charged (NOT ME) because that's how I set it up but they charged me!! And all the extra fees I was ...

Beware of fees for buyer error

I enjoy the product and I have tried a few different programs. However, be advised that if a buyer makes an error in their order and files a dispute, YOU, their paying customer, are charged a fee for the investigation of the dispute. I received a notification that somebody had flagged the charge from Shootproof as fraudulent, upon investigation it was clearly an error on the part of the person purchasing pictures. I offered to resolve it directly with the customer, which I was happy to do, ...

SO easy and my clients love it!

Love this platform! ShootProof is such a great platform and their team is super responsive and customer-sensitive. SO easy for my clients to use to download images and purchase products!

Shootproof glitches have LOST ME CLIENTS

I gave them 2 stars for a clean appearance and ease of sharing. Otherwise, GOOD LUCK with all the upset & exasperated clients you will have to deal with over the years. I shoot actors & work closely with talent agents in Los Angeles. Shootproof's glitchy software has LOST ME ENTIRE AGENCIES because they simply hate dealing with these galleries! There is a huge GLITCH in the "favorites" system which causes a client's favorites to simply disappear. There is another glitch that causes one ...

Very Disappointing

Very Disappointing. Zero customer service. I was with them for years and the whole system is a mess compared to what I am with now. They didn't try to fix anything, offer support or improve their services in that time. I also paid a year upfront and closed my account after 2 months - they are keeping the whole years payment and didn't even look for feedback why I left. A poor business that I wouldn't recommend. Studio Ninja is fantastic, try that!

"Best Service for my clients"

What do you like best about ShootProof? I absolutely love the simplicity of the system that shoot proof provides, I have never felt stressed out trying to navigate the system and it is extremely user-friendly to fit my needs! What do you dislike about ShootProof? I can’t say there’s any thing I dislike about shoot proof, I have been using them for years and years and it’s been great Recommendations to others considering ShootProof: I highly recommend shoot proof as they help keep your ...

"Shootproof"

What do you like best about ShootProof? My wife uses the site not only to store all her photos but market her website to all her clients What do you dislike about ShootProof? The cost can be a little high, but the product speaks for itself. You can edit how much storage you need and that helps the cost. What problems is ShootProof solving and how is that benefiting you? It allows my wife to upload all her photos to storage. It also helps her with clients allowing them view and download ...