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8.8

Spot Score

ShipMonk - Inventory Management Software

ShipMonk Reviews in April 2025: User Ratings, Pros & Cons

Streamline your inventory management with simplicity and efficiency.

3.3

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ShipMonk Reviews & Ratings

3.3

Good

Based on 371 ratings & 325 reviews

Rating Distribution

Excellent

(247)

Very Good

(10)

Good

(3)

Poor

(4)

Terible

(61)

Expert's Review

ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more

ShipMonk pros and cons

  • Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.

  • Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.

  • Responsive support team, ensuring prompt responses to queries and fast shipments.

  • Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.

  • Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.

  • The richness of features and customizations in the platform could be overwhelming for users without proper support.

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Showing 51-60 out of 325

MT

Michelle Tatka

09/26/23

5 out of 5

So happy we chose ShipMonk!

After much time and research we couldn't be happier with choosing ShipMonk!!! Their customer service is fantastic and they were so helpful and prompt with help and instructions! Our stores are now linked with their fulfillment center and we can just focus on SALES!!! Thank you ShipMonk!!!

AC

Aldo Castañeda JYARZ

09/26/23

5 out of 5

As advertised! And that's saying something.

The process from beginning to end has been as advertised. JYARZ has been a customer of Shipmonk's for about a year and we have zero complaints, only compliments!

MT

Michelle Tatka

09/26/23

5 out of 5

So happy we chose ShipMonk!

After much time and research we couldn't be happier with choosing ShipMonk!!! Their customer service is fantastic and they were so helpful and prompt with help and instructions! Our stores are now linked with their fulfillment center and we can just focus on SALES!!! Thank you ShipMonk!!!

AC

Aldo Castañeda JYARZ

09/26/23

5 out of 5

As advertised! And that's saying something.

The process from beginning to end has been as advertised. JYARZ has been a customer of Shipmonk's for about a year and we have zero complaints, only compliments!

HM

Hugo Mourão

09/24/23

5 out of 5

Shipmonk made my life easier

Shipmonk made my life easier. fast and updated information on time.

HM

Hugo Mourão

09/24/23

5 out of 5

Shipmonk made my life easier

Shipmonk made my life easier. fast and updated information on time.

CB

Christina B

09/07/23

5 out of 5

"Amazing customer service and experience!"

What do you like best about ShipMonk? I'm a small business owner and really appreicate how available and communicative Shipmonk has been. Whenever I have a question, they are quick to respond and very delightful to work with. Highly recommend as a 3PL provider!

CB

Christina B

09/07/23

5 out of 5

"Amazing customer service and experience!"

What do you like best about ShipMonk? I'm a small business owner and really appreicate how available and communicative Shipmonk has been. Whenever I have a question, they are quick to respond and very delightful to work with. Highly recommend as a 3PL provider!

JP

Jay P

09/05/23

5 out of 5

Amazing Experience with Shipmonk!

ShipMonk has been nothing short of fantastic! Their platform is intuitive, making inventory management a breeze. But where they truly shine is their pick, pack, and ship service. My orders go out on time, every time, and my customers have noticed the difference. It's clear that they prioritize accuracy and speed, ensuring that my products reach my customers as swiftly as possible. Additionally, their customer service team is always on hand to assist with any queries, making the entire ...

Read more

JP

Jay P

09/05/23

5 out of 5

Amazing Experience with Shipmonk!

ShipMonk has been nothing short of fantastic! Their platform is intuitive, making inventory management a breeze. But where they truly shine is their pick, pack, and ship service. My orders go out on time, every time, and my customers have noticed the difference. It's clear that they prioritize accuracy and speed, ensuring that my products reach my customers as swiftly as possible. Additionally, their customer service team is always on hand to assist with any queries, making the entire ...

Read more