ShipMonk Reviews in April 2025: User Ratings, Pros & Cons

Great company

I was assisted by Bryan, a spectacular attention, very friendly, quick in response and problem solving. We are very happy with Shipmonk's services and attention.

All Around Wonderful Representative

Naisha at Shipmonk is a wonderful representative! She is kind, patient, knowledgable, diligent and quick at responding! She always goes the extra mile and is extremely helpful. She is very thorough and always makes sure I understand her responses and is always more than happy to answer any questions I may have. Shipmonk is very lucky to have such a wonderful employee and it is a pleasure to be able to work with her!

Excellent

Excellent, quick response

Austin from Shipmonk is great

Austin our Shipmonk Happiness Engineer has been a pleasure to work with. He's very attentive and knowledgeable regarding questions we have about the Shipmonk platform and protocols. In scenarios where he may not have the answer, he's quick to find it. Overall happy with the customer experience our company has received.

Joan

Joan, the person that has been assisting me is very helpful, knowledgeable and responsive. She's been so very great and nice through the entire process

"Made to feel I was their only client!"

What do you like best about ShipMonk? I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took ...

Stellar Support from Matthew S at Shipmonk's 3PL Warehouse

I recently had a fantastic support experience with Shipmonk's 3PL Warehouse, thanks to Matthew S. His expertise and prompt assistance made navigating the platform a breeze. Matthew's dedication and clear communication stood out, making my experience seamless and enjoyable. Kudos to Shipmonk for a top-notch support team, and a special thanks to Matthew S for going above and beyond!

Made to feel like you are their only client.

I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me ...

As an enterprise customer at ShipMonk

As an enterprise customer at ShipMonk, Diamond Art Club appreciates the outstanding service that aligns seamlessly with our large-scale shipping needs. Shipping thousands of orders each month and managing an extensive SKU count of over 4000, we've found ShipMonk's in-house WMS and OMS systems to be the best in the market. Their systems are not only powerful but also intelligently cater to our unique IT requirements. What sets ShipMonk apart is their rate shopping and virtual carrier ...

ShipMonk is absolutely a Top-Notch 3PL

ShipMonk is absolutely a Top-Notch 3PL! At every level from onboarding, to everyday dedicated support to include their AMAZING warehouse Teams, just when I think they've raised the bar, they raise it again. High praise goes to Pascalle, Angela, Manelic, Gabrielle, and the incomparable Estrella, Ryan, and Robert. These amazing humans all strive to be above industry standards in supporting their accounts. If you are looking for stellar communication and strong, principled support for your ...