8.8
Spot Score
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VG
Vitae Glass
04/06/24
Great fulfillment warehouse
Support team is wonderful, they get back to you promptly and the shipments go out fast. Usually 1-2 days or even same day. They have made my fulfillment nightmares a thing of the past. The error free rate is 99.9% so you can rest assured that your customers get what they ordered. Wonderful company 5 out of 5.
RA
Rina Andriyanova
04/01/24
Prompt and high-quality service
Prompt and high-quality service. Very pleasant managers who always respond to requests promptly. Excellent fulfillment center.
NK
N K
03/31/24
Kendra has been an amazing Happiness…
Kendra has been an amazing Happiness Engineer at Shipmonk. With timely responses, Kendra helps us meet our daily, weekly and monthly goals.
RM
Raul Morales
03/31/24
Francisco
Francisco, our happiness engineer is great to work with. He is a true partner for us, he understands customers expectations and goes the extra mile helping us whenever possible. I personally like that he is a great communicator. Thank you to the whole team from HAY! Straws
JR
Jean Reed
03/12/24
CSR was very helpful
CSR was very helpful, prompt and assisted with my issue immediately
J
JS
03/11/24
Our account rep Abbie is the best
Our account rep, Abbie, is phenomenal! We know she can help keep our products and shipments on the right track and it makes the 3PL experience much easier. Actually, almost all the reps we’ve had at Shipmonk have been really fantastic, so one thing they are doing right is customer service. Thank you!
SH
Sajjad Hussain
03/11/24
Timely response
Timely response Which thing I ask, they gave me that
WS
Will Scott
03/06/24
ShipMonk is awesome!
Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!
T
Troy
03/03/24
Quick resolution of issue.
Date of experience: March 04, 2024
VN
Vanessa Nied
02/15/24
#1 happiness engineer
Our happiness engineer has made our experience at Shipmonk a great one. Daniel is solution oriented, knowledgeable, accessible, efficient and truly a pleasure to work with. Daniel's thoughtful and pro-active approach is very much appreciated.
