ShipMonk Reviews in January 2025: User Ratings, Pros & Cons

2 keys to success!

Dana Martin is hands down the best client experience manager we've had. She is an excellent problem solver and has amazing communication with the client. She goes the extra mile with a smile and humor (when needed!)! Nico is our Happiness Engineer. Absolute happiness from working with him! He is attentive and a great communicator.

2 keys to success!

Dana Martin is hands down the best client experience manager we've had. She is an excellent problem solver and has amazing communication with the client. She goes the extra mile with a smile and humor (when needed!)! Nico is our Happiness Engineer. Absolute happiness from working with him! He is attentive and a great communicator.

A newbie to E-Commerce

As someone completely new to the ecommerce business, I found ShipMonk to be an amazing partner in preparing to launch my brand. Our onboarding specialist, Bryce, was nothing short of amazing! She helped answer all of my MANY questions with patience and helpfulness, but was always sure to show me where I could find the information out on my own. The onboarding process was very helpful for someone starting from scratch. I truly appreciate all of the helpful courses and videos ShipMonk made ...

Great service

Bryce was great and attentive to every detail and hopped on calls with me to make sure the process went smooth

A newbie to E-Commerce

As someone completely new to the ecommerce business, I found ShipMonk to be an amazing partner in preparing to launch my brand. Our onboarding specialist, Bryce, was nothing short of amazing! She helped answer all of my MANY questions with patience and helpfulness, but was always sure to show me where I could find the information out on my own. The onboarding process was very helpful for someone starting from scratch. I truly appreciate all of the helpful courses and videos ShipMonk made ...

Great service

Bryce was great and attentive to every detail and hopped on calls with me to make sure the process went smooth

Onboarding Experience - Bryce Clark

Bryce Clark was the onboarding associate who guided us through the entire ShipMonk onboarding process. From start to finish Bryce gave clear directions on every onboarding step. She also was available at any time to answer questions we had and provided clear and direct steps/answers every time. Without Bryce the onboarding experience would have been challenging but she made it a complete breeze.

Onboarding Experience - Bryce Clark

Bryce Clark was the onboarding associate who guided us through the entire ShipMonk onboarding process. From start to finish Bryce gave clear directions on every onboarding step. She also was available at any time to answer questions we had and provided clear and direct steps/answers every time. Without Bryce the onboarding experience would have been challenging but she made it a complete breeze.

Can't Sing High Enough Praises!

Can't sing high enough praises for Franklin and the Shipmonk Team in Kentucky. When unexpected things happen (like a supplier inadvertently shipping a package of marketing samples for a photoshoot to a warehouse for sale), they responded with grace, poise and exactitude. Shipmonk was able to receive, repackage, and send out within hours, overnighting the package to its original destination and ready in time for the photoshoot! After a few years of a delighted partnership, it's wonderful ...

Can't Sing High Enough Praises!

Can't sing high enough praises for Franklin and the Shipmonk Team in Kentucky. When unexpected things happen (like a supplier inadvertently shipping a package of marketing samples for a photoshoot to a warehouse for sale), they responded with grace, poise and exactitude. Shipmonk was able to receive, repackage, and send out within hours, overnighting the package to its original destination and ready in time for the photoshoot! After a few years of a delighted partnership, it's wonderful ...