ShipHero Reviews in March 2025: User Ratings, Pros & Cons

Always so patient and helpful!

Always so patient and helpful!

$500/month 'tech fee' for what?

Introducing a $500/month 'tech fee' to customers with faulty software is absurd. The website on mobile never loads for me, had an instance where customers received their orders almost two weeks after placing it due to a 'relocation issue in the warehouse', took over a week for the solution to be resolved, took 3 customer success reps to come in to answer my questions, received angry emails from customers and a cancelled order where I lost money. After some careful consideration, I have ...

Thank you

Get Emi a raise. They deserve it.

GET UR FarKING SH!T TGT SHPIHERO

GET UR FarKING SH!T TGT SHPIHERO. I AM USING IT BUT ITS TRASH. everything lags.

GET UR FarKING SH!T TGT SHPIHERO

GET UR FarKING SH!T TGT SHPIHERO. I AM USING IT BUT ITS TRASH. everything lags.

Great customer service

Great customer service - tickets were addressed promptly with friendly staff - Thank you Carlos!

Fernanda was very prompt in her…

Fernanda was very prompt in her responses and helped me out a lot with questions that I had.

Extremely helpful staff

We accidentally sent a bunch of merchandise to a Shiphero warehouse (nevermind how: it happened). Most warehouses are pretty opaque, especially if you are not a client. I'm also used to the "delay and discourage" customer service of Amazon. What a pleasant surprise I was in for with Shiphero! They responded immediately to my email, told they had found the packages and worked with me to immediately send them back to my warehouse in the USA (from Canada). They were polite, upbeat and ...

Marcelo is very responsive and helpful.

Marcelo is very responsive and helpful.

Emi is so helpful and quick!

Date of experience: June 14, 2024