SherpaDesk Reviews in January 2025: User Ratings, Pros & Cons

I have used the others and this is perfect

What do you like best? I like the freemium model, that does not shortchange the features and functionality. I have engaged with the owner/developer many times and hands down this is the best support I have seen even against the "biggies" (autotask, connectwise, tigerpaw, etc. It loads quickly, easy setup, and fully functional quickly. What do you dislike? I had to think hard and nope... there is nothing that I dislike. Recommendations to others considering the product A great solution ...

Customer Service Experience

What do you like best? The interaction with their support personnel to include their senior leadership is on-point. They do not flaunt titles and you never know that the person you were speaking with was one of the creators of the product. What do you dislike? I wish there was a way to "delete" records but understand the limitations. Recommendations to others considering the product I would definitely try the free tech license they offer which is very gracious of their company to offer. ...

Awesome ITSM Software

PROS & CONS What are the best aspects of this product? For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price. What aspects are problematic or could work better? I have not found anything that is something that needs to work better yet... What features/services would ...

Awesome ITSM Software

PROS & CONS What are the best aspects of this product? For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price. What aspects are problematic or could work better? I have not found anything that is something that needs to work better yet... What features/services would ...

Great tool for multi-company consultants

What do you like best? As a consultant with multiple companies under contract it was getting harder and harder to keep track of all the individual projects through emails. My conversion to Sherpadesk was nearly painless and has really helped me stay on top of my customers needs. I'm loving this product. What do you dislike? There were a few issues setting up, but their helpdesk really was on the ball and answered all of my issues in a timely manner. Recommendations to others considering ...

Great Ticket System With Few Flaws

What do you like best? The UI is simple yet full featured, very intuitive and easy for techs and end users to use capably right away. Reporting features are numerous and can provide a lot of helpful metrics such as ticket closures by technician, categories of closed tickets, etc. What do you dislike? The mobile app is slow and limited compared to the web site. You cannot filter tickets in the All Open view in the app. The app provides no way to set a category on a ticket at close. ...

Excellent service which helps our company daily

What do you like best? Everything can be customised and built to your requirements which makes the platform very powerful. I love the integrations - we are looking to integrate our finance application soon and enable the time-tracking - this will be fantastic for our business. This service works for our small business as I am the only technician and so we can keep our costs down drastically. As the business grows we will be happy to add on technicians and pay the fee. What do you dislike? ...

Great Program

What do you like best? I like the ease of navigation through the task that are assigned. What do you dislike? Closing a work order can sometimes be a little challenging if one piece of information is missed. What business problems are you solving with the product? What benefits have you realized? The program makes it easier to see all the work orders for each school and the ability to plan for materials and parts needed for each task.

Great concept, poor support

What do you like best? The price of this software was what initially attracted me to to try it. I signed up for the free account which came with a trial for the Basecame version. It boasted about the first technician always being free and as a small MSP provider, it seemed to hit the bases I needed for a simple helpdesk with billing. The interface was sleek and appeared simple. What do you dislike? After I began configuring, I realized that there was no true manual or documentation for ...

My life with SherpaDesk

What do you like best? The interface and ease of use help me keep track of all of my tasks on a day to day basis. The fact that it’s free for me isn’t bad either. I am the only technician in my organization. Being able to use this tool is beyond valuable. Especially since we are a not for profit organization. What do you dislike? There is nothing to dislike. I have had issues signing in but the tech support with Sherpadesk is always right there to help me. They have always been courteous ...