Shelf Reviews in April 2025: User Ratings, Pros & Cons

"Excellent Platform and Support"

What do you like best about Shelf? Shelf has been incredibly useful to our group. Its search capabilities are excellent, and it has enhanced our ability to manage our content. We have been most impressed with the support and responsiveness of the Shelf team. They have helped us design our information architecture and supported us throughout implementation. They are responsive to feedback and continually improve the platform with new features and functionalities. Overall, we would highly ...

"Great Experience, Always there to help!"

What do you like best about Shelf? Shelf has lots of features - even when you think there isn't something that will work for you, there are! My personal favourite is the Wiki Pages and Decision Trees

"I think Shelf offers great support and am thankful we went with them"

What do you like best about Shelf? Easy to use search feature. The agents are able to be more self sufficient What do you dislike about Shelf?

"Shelf satisfactory"

What do you like best about Shelf? The way that it is set up is handy for agents as well as us TL's to find and locate everything. The database is smooth and I love that all information you need is collected at the same place!

"Shelf is GREAT!!!"

What do you like best about Shelf? It's easy to navigate. The topics are easy to find and I can download things with ease. What do you dislike about Shelf?

"shelf is the best platform for you to be aware of alot of the infomation of the palce you work"

What do you like best about Shelf? that best thing is that you can save the things you looked on favorites What do you dislike about Shelf?

"Training Associate"

What do you like best about Shelf? I enjoy the easy to understand customer interface. I also think the search functionality is helpful when trying to locate a specific gem.

"The #1 Knowledge Management Platform"

What do you like best about Shelf? Awesome support, Regular updates to the system, easy to understand and work with. What do you dislike about Shelf?

"Great resource for sharing information with customer care agents"

What do you like best about Shelf? Being able to analyse interaction of users, being able to link other resources (e.g. google sheets) into a gem so users have everything they need in one place, decision trees are very beneficial to ensure agents follow internal processes & procedures whilst understanding them too.

"Amazing - the best way to organize content!!"

What do you like best about Shelf? I love how organized, straightforward forward and user-friendly this app is. It is a perfect way to organize a large number of resources and information. I love how it gives you the option to create personal favorites and pinned content. I think technically challenged people would even find this helpful app and easy to navigate. I would highly recommend this to any organization!