Sharpen Reviews in April 2025: User Ratings, Pros & Cons

"Promising System Dealing with Growing Pains"

What do you like best about Sharpen? Sharpen has great reporting features and allows a lot of flexibility in viewing our data. What do you dislike about Sharpen? We feel some of the growing pains Sharpen is going through. The documentation for users is limited and we have to rely on support more than I would like. Recommendations to others considering Sharpen: Ensure what you want to do can be accomplished. If it can't, work on a road map and solid plan with Sharpen so you get to where you ...

"Unique platform, still have improving to do"

What do you like best about Sharpen? The insights and reporting capabilities within Sharpen provide you with a lot of opportunities for internal growth and improvement, coaching staff and improving overall experience org wide. What do you dislike about Sharpen? Because it's all web based, connection is poor many times. We have trouble with Sharpen fixing reoccurring issues or giving real reasons as to why things happened. Many of our road map and enhancement ideas are only coming from our ...

"Promising System Dealing with Growing Pains"

What do you like best about Sharpen? Sharpen has great reporting features and allows a lot of flexibility in viewing our data. What do you dislike about Sharpen? We feel some of the growing pains Sharpen is going through. The documentation for users is limited and we have to rely on support more than I would like. Recommendations to others considering Sharpen: Ensure what you want to do can be accomplished. If it can't, work on a road map and solid plan with Sharpen so you get to where you ...

"Unique platform, still have improving to do"

What do you like best about Sharpen? The insights and reporting capabilities within Sharpen provide you with a lot of opportunities for internal growth and improvement, coaching staff and improving overall experience org wide. What do you dislike about Sharpen? Because it's all web based, connection is poor many times. We have trouble with Sharpen fixing reoccurring issues or giving real reasons as to why things happened. Many of our road map and enhancement ideas are only coming from our ...

"Quality Cloud Omni-Channel Platform"

What do you like best about Sharpen? I love the outbound cadencing tool as well as the Salesforce integration. What do you dislike about Sharpen? I dislike some of the limits of permissions settings and groups, but it's a minor concern. What problems is Sharpen solving and how is that benefiting you? Sharpen allowed seamless integration of all communication channels for inbound and outbound communication as well as notes and associated data both within the platform and also synced to ...

"Sharpen is Specialized VoIP Software"

What do you like best about Sharpen? If you want complex call-center integration, this is a great product. What do you dislike about Sharpen? If you just need a simple VoIP platform, Sharpen is too much. Recommendations to others considering Sharpen: If you need call center management, consider it! What problems is Sharpen solving and how is that benefiting you? I just need a phone.

"Sharpen is Specialized VoIP Software"

What do you like best about Sharpen? If you want complex call-center integration, this is a great product. What do you dislike about Sharpen? If you just need a simple VoIP platform, Sharpen is too much. Recommendations to others considering Sharpen: If you need call center management, consider it! What problems is Sharpen solving and how is that benefiting you? I just need a phone.

"We Like Fathom Voice"

What do you like best about Sharpen? Friendly staff and supporting a local company What do you dislike about Sharpen? Not that I dislike things but would like to know more options I have with their services and would love to hear from them more often about new things. Recommendations to others considering Sharpen: Easy to use for most small businesses. What problems is Sharpen solving and how is that benefiting you? Need to go to VOIP Systems

"We Like Fathom Voice"

What do you like best about Sharpen? Friendly staff and supporting a local company What do you dislike about Sharpen? Not that I dislike things but would like to know more options I have with their services and would love to hear from them more often about new things. Recommendations to others considering Sharpen: Easy to use for most small businesses. What problems is Sharpen solving and how is that benefiting you? Need to go to VOIP Systems

"Fathom Voice-Customer Service Comes First! "

What do you like best about Sharpen? I like that everyone at Fathom is super friendly and eager to help. I had a lot of questions at the beginning and feel as though I may have many at any given moment. Everyone that I have talked with at Fathom has been eager to please and willing to answer my questions (even if I have to ask the question more than once). They don't exactly teach a course about VOIP phones in law school so I had a ton of questions and a huge learning curve to conquer. I am ...