8.1
Spot Score
Efficiently manage your customer calls and boost satisfaction.
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Showing 21-30 out of 40
JM
Justin M
08/30/19
"Sharpen "
What do you like best about Sharpen? Sharpen has a dynamic interface that is an upgrade from our previous provider. I also like that Sharpen is eager to help us and develop a customized solution to meet the needs of our customers and clients. What do you dislike about Sharpen? The speed to include feature updates has been slow at times. The team has been responsive which is a benefit however with the growth and scale in our business this is important. What problems is Sharpen solving and ...
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JM
Justin M
08/30/19
"Sharpen "
What do you like best about Sharpen? Sharpen has a dynamic interface that is an upgrade from our previous provider. I also like that Sharpen is eager to help us and develop a customized solution to meet the needs of our customers and clients. What do you dislike about Sharpen? The speed to include feature updates has been slow at times. The team has been responsive which is a benefit however with the growth and scale in our business this is important. What problems is Sharpen solving and ...
Read more
AU
Anonymous User
08/29/19
"Always responsive, have personally had 0 issues since moving to Sharpen."
What do you like best about Sharpen? Ease of setup and responsive service department. What do you dislike about Sharpen? No downsides we've been satisfied with our experience. What problems is Sharpen solving and how is that benefiting you? Call center and business phone system
AU
Anonymous User
08/29/19
"Good support, missing some features I would love. "
What do you like best about Sharpen? Great support, startup like mindset of their team, HIPAA BAA. What do you dislike about Sharpen? Wish it had some more features, and it doesn't integrate with all the tools I wish it did. What problems is Sharpen solving and how is that benefiting you? Phone Tree for support.
AU
Anonymous User
08/29/19
"Good support, missing some features I would love. "
What do you like best about Sharpen? Great support, startup like mindset of their team, HIPAA BAA. What do you dislike about Sharpen? Wish it had some more features, and it doesn't integrate with all the tools I wish it did. What problems is Sharpen solving and how is that benefiting you? Phone Tree for support.
CH
Courtnie H
08/27/19
"Sharpen has been great!"
What do you like best about Sharpen? I like the ease of using not only the Connect side, but the Empower and Admin as well. It is extremely user friendly. It has helped us bring our training from mediocre to amazing! The support staff and the whole onboarding process was amazing. What do you dislike about Sharpen? The zero out option does not exist so that is sort of a bummer, and i wish the fax was easier to use. Recommendations to others considering Sharpen: they are amazing in ...
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KK
Kourtney K
08/27/19
"Sharpen for call center use"
What do you like best about Sharpen? The ease of setting up multiple clients in the call center with different numbers and being routed to different enrollers What do you dislike about Sharpen? We use the system for our everyday phones also and I get 4 voicemail notifications for each time someone doesn't hang up and the call goes to voicemail for the full 300 seconds What problems is Sharpen solving and how is that benefiting you? Being able to use 1 enroller with multiple call center ...
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AU
Anonymous User
08/27/19
"its been interesting"
What do you like best about Sharpen? support is pretty quick when using the live chat What do you dislike about Sharpen? Support can also be very vague and developmental issues can be hard to get answers on What problems is Sharpen solving and how is that benefiting you? No problems
KK
Kourtney K
08/27/19
"Sharpen for call center use"
What do you like best about Sharpen? The ease of setting up multiple clients in the call center with different numbers and being routed to different enrollers What do you dislike about Sharpen? We use the system for our everyday phones also and I get 4 voicemail notifications for each time someone doesn't hang up and the call goes to voicemail for the full 300 seconds What problems is Sharpen solving and how is that benefiting you? Being able to use 1 enroller with multiple call center ...
Read more
AU
Anonymous User
08/27/19
"its been interesting"
What do you like best about Sharpen? support is pretty quick when using the live chat What do you dislike about Sharpen? Support can also be very vague and developmental issues can be hard to get answers on What problems is Sharpen solving and how is that benefiting you? No problems
