Sharpen Reviews in April 2025: User Ratings, Pros & Cons

"Sharpen has been a great phone system. They are quick to respond and resolve issues that arise."

What do you like best about Sharpen? I love that our agents can see all of their interactions in one place. Whether Calls, texts, chats, emails, etc. All things in one system make it easier to manage and help our customers. I also love that we can now include our QA score within Sharpen. It really is a one-stop shop for our team. What do you dislike about Sharpen? I don't know that there is anything I dislike about Sharpen. There are a few things that might seem frustrating for some; for ...

"Sharpen is a great platform that has great potential to become even better."

What do you like best about Sharpen? I appreciate that Sharpen has the ability to handle multiple types of interactions. We specifically use calls, webchats, texts, and emails. It is so convenient to be able to have everything on one platform! What do you dislike about Sharpen? One thing that is a little annoying to deal with in Sharpen's system is the lack of ability to save drafts while switching between different types of interactions. Occasionally, I'll need to switch between a webchat ...

"Patient Access Representative"

What do you like best about Sharpen? Seeing the language that the caller speaks What do you dislike about Sharpen? It can be slow to load the call from time to time What problems is Sharpen solving and how is that benefiting you? Loading quicker,

"the interface is quite easy and intuitive with excellent performance when using it"

What do you like best about Sharpen? What is most remarkable for me about Sharpen has been its customer service team, which I really consider that they respond practically immediately to any request or problem that may arise while using the application, and the interface is quite easy and intuitive with excellent performance at the time of use, another thing that I like a lot is the fact that it allows me to make call recordings, in such a way that I can resort to the recording again in ...

"Sharpen enabled us to have our 65 seat contact center work from home with 2 days notice!"

What do you like best about Sharpen? Where to start...Many of us have experience using old school on premise phone systems. You have to know their proprietary scripting just to change what time your contact center opens. With Sharpen that all goes away. Their web GUI is intuitive and easy to use. You can make changes on the fly easily without taking the whole system down. The omni channel features are great. We were looking for a solution that allows our agents to manage calls, emails, ...

"Sharpen Rocks!"

What do you like best about Sharpen? As an executive leader with experience using a variety of telco/call center platforms, Sharpen helps our leadership team fully understand our client experience and has helped us execute on our vision to provide leading edge solutions to help our clients engage with us whenever, wherever and however they may choose. With strong analytics, the data driven platform helps us put the right people in the right place and measure their individual effectiveness ...

"Modern progressive cloud voip contact centre."

What do you like best about Sharpen? Sharpen have an exciting and feature rich cloud contact centre solution. They are very responsive to customer needs and are moving quickly to add even more features useful to businesses. What do you dislike about Sharpen? The Connect product (for users just requiring a voice system) is fairly basic, but Sharpen are being responsive to feature requests and an upgrade is due mid-2020. What problems is Sharpen solving and how is that benefiting you? Some ...

"Overall increase in functionality would like ability to combine info in Insights"

What do you like best about Sharpen? Reporting in Sharpen is very helpful, the information we are able to track and coach to is valueable. What do you dislike about Sharpen? Sharpen does freeze some, we also run in to the issue where we cannot see who is calling us internally. What problems is Sharpen solving and how is that benefiting you? Reporting has been great, we are able to track many new things.

"Agile Company Quickly Expanding Call Center Product Capabilities"

What do you like best about Sharpen? They have been a lot of investment into their call center platform. The feature set for that product is impressive, but you need to ensure you test them. Sometimes it feels as if they have rushed their new features out, and didn't fully test. Agile methodology. :) Their current model of assigning a "Client Success Manager" is awesome, and hopefully, they continue to staff up that role. Those individuals are critical to a successful implementation of ...

"Agile Company Quickly Expanding Call Center Product Capabilities"

What do you like best about Sharpen? They have been a lot of investment into their call center platform. The feature set for that product is impressive, but you need to ensure you test them. Sometimes it feels as if they have rushed their new features out, and didn't fully test. Agile methodology. :) Their current model of assigning a "Client Success Manager" is awesome, and hopefully, they continue to staff up that role. Those individuals are critical to a successful implementation of ...