Sharpen Reviews in April 2025: User Ratings, Pros & Cons

"Great Contact Center Environment"

What do you like best about Sharpen? The implementation process was fairly smooth, felt very supported by the SharpenCx team throughout the build and were very accomodating when we needed extra support in the training aspect. It is a great contact center solution system as there is a wide range of trackable metrics. Our contact center uses the system daily and it is very user friendly and has helped reduce our abandoned/missed calls. The system offers several feautres and the support team ...

"Efficient, easy to navigate, and helpful."

What do you like best about Sharpen? I like how easy it is to navigate the website. I like the feature where you can toggle the queues that you're logged into for the call queue. What do you dislike about Sharpen? I wish it had a speed adjuster when listening to calls so we can listen to a call at 2x speed. Also, an easier interface when you open a call to skip easier, instead of having to pause, move the slide bar and then click. Just a little time-consuming. What problems is Sharpen ...

"Sharpen typically works very smoothly, there are sometimes that errors occur, and we have to reboot."

What do you like best about Sharpen? It keeps our interactions organized. It helps with stats for us as agents so we know how we can improve. Calls are usually very clear. What do you dislike about Sharpen? We have to reboot sometimes because it can error and mess up phone calls. What problems is Sharpen solving and how is that benefiting you? It helps us make communications with customers and helps us give them the best service.

"Sharpen typically works very smoothly, there are sometimes that errors occur, and we have to reboot."

What do you like best about Sharpen? It keeps our interactions organized. It helps with stats for us as agents so we know how we can improve. Calls are usually very clear. What do you dislike about Sharpen? We have to reboot sometimes because it can error and mess up phone calls. What problems is Sharpen solving and how is that benefiting you? It helps us make communications with customers and helps us give them the best service.

"Sharpencx Review"

What do you like best about Sharpen? I love using Sharpencx, it provides us with previous call history and prompts that the patient uses to connect with us for us to better assist them with why they are calling in. What do you dislike about Sharpen? Sometimes the page doesn't load on time and it delays my greeting with the patients. What problems is Sharpen solving and how is that benefiting you? I love that the program adds in the information the patient is calling in such as language, new ...

"I'm not a tech savvy person and Sharpen made it easy!"

What do you like best about Sharpen? I manage a call center for a community clinic in Northern California. My favorite feature about Sharpen its insights capabilities. I've been able to create reportable and understandable KPIs for my representatives and set goals to continue to improve efficiency and quality. What do you dislike about Sharpen? There isn't much to dislike about Sharpen. What problems is Sharpen solving and how is that benefiting you? They have made facilitated improving ...

"I think that Sharpen is a good user interface"

What do you like best about Sharpen? Sharpen is very simple to use. I like that it gives me a friendly user interface. I like that it has a lot of things you can do and it makes it very simple. I have used other soft phones and sharpens usability is easier. What do you dislike about Sharpen? I think that when I go to create a conference call it is unnecessarily complex to do. Other than that I think that it is a really friendly user interface, that gives easy usability. What problems is ...

"Sharpen is great"

What do you like best about Sharpen? I like how easy it is to set up interactions What do you dislike about Sharpen? I don't like how you can't have an email and a call going at the same time What problems is Sharpen solving and how is that benefiting you? It filters calls for me and sends them to me correctly

"Great Experience"

What do you like best about Sharpen? Love how easy it is to use and it simplifies my work as I receive and reach out in outbound calls. What do you dislike about Sharpen? Still getting used to the layout but overall love the experience What problems is Sharpen solving and how is that benefiting you? Getting people in and out to solve their problems and to support our customers and field as quickly as possible

"Overall the system works pretty well"

What do you like best about Sharpen? It is an easy application to use, with all the necessary tools What do you dislike about Sharpen? When the system crashes and there is nothing we can do What problems is Sharpen solving and how is that benefiting you? The amount of failed calls and system outages. The fast response is the most beneficial