ServiceWorks Reviews in February 2025: User Ratings, Pros & Cons

"Makes simple tasks complicated"

What do you like best about ServiceWorks? The inventory portion of the program worked well when it actually linked up properly. What do you dislike about ServiceWorks?

"ServiceWorks helped me scale my business"

What do you like best about ServiceWorks? The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.

Stay Away unless you enjoy being frustrated on a daily basis

PROS: Has quite a bit of potential and cheap but really not worth the trouble. It creates more work for you which defeats the purpose. CONS: Reporting is not accurate. The inventory process by design is flawed causing unnecessary adjustment and overall very buggy.

Best Software Ever

PROS: Its a comprehensive tool and helped me track my team members efficiently. I could add custom form checklist to supervise the quality of my team members work. It easily syncs with Quickbook desktop which I couldn't find any many other software. And the best part is that the Mobile App works even when there is no internet connectivity. It can sync my team's work as soon as there are signal.

"Everything is in development, nothing ever gets fixed"

What do you like best about ServiceWorks? I like the fact that the system will send a text message and robo call to the customer letting them know the tech is on the way.

"The best customer service and more powerful software then you've ever dreamed of."

What do you like best about ServiceWorks? This is the first software I've reviewed, and I have tried about 20 out over the past year as I've searched for a more affordable and more powerful option.

"SOFTWARE WITH LOTS OF OPTIONS AND POSSIBLITIES"

What do you like best about ServiceWorks? We love that the dispatches get sent directly to our techs in the field, they can make purchase orders in the field, customers are emailed instantly their invoice or estimate and that we can see when jobs are complete. Billing would not be the same without the techs being able to upload documents and pictures that we can see instantly and notify property management of an issue. Customer sevice is AWESOME and they are very responsive and professional.

"A good work in Progress"

What do you like best about ServiceWorks? I love the online adaptability. We switched to minimize the amount of paper were using, unfortunately the system is not stable enough for us to do that yet but the Service Works staff seems to really care about making a good product. I love being able to check routes from anywhere I am at.

"I use service works with our appliance repair company"

What do you like best about ServiceWorks? The ability to track everything in one place accounting invoicing technicians jobs mapping What do you dislike about ServiceWorks?

"Amazing customer service "

What do you like best about ServiceWorks? I love the customer service that is offered. When ever we need help with any glitches the customer service that is provided always makes the problems less stressful.