ServiceTrade Reviews in April 2025: User Ratings, Pros & Cons

OUTSTANDING CUSTOMER SUPPORT!

What do you like best? It truly is amazing that a company will stand up and be there for you when you need assistance. The ServiceTrade staff are so patient and reliable every time anyone within our company needs help. I honestly don't think that is the best part of ServiceTrade's customer service, I say it is the way they listen to the needs of their customer and evolve with their client's needs. They actually listen and provide us with the added tools to improve our business even more. ...

Excellent Piece of Software

What do you like best? I like the functionality the most. It's very intuitive and easy to use. What do you dislike? There are some simple coding issues (spelling, redundancies, etc. but nothing worth mentioning more than that. They exist, but there's not even enough of a concern to call them out individually. Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? Routing our entire service ...

Use This Daily And Am Streamlining Processes Based On It

What do you like best? I have had many fiddly requests and the support team has been accommodating and friendly. I like the way it allows us to schedule jobs and see who is where. I love the ability for the technicians to add notes, before and after photos, etc. I like that it allows them to clock in and out on site and shows location. It's very useful to have the calendar view and the ability to pair the software with other technologies (wufoo forms, websites, etc. through zapier. ...

A great software for you to stay ahead of completion

What do you like best? The ease of use and cool features that ServiceTrade give you. The quoting features/tracking has really helped us stay on top of our quotes What do you dislike? The lack of features without wifi. Technicians aren't able to do some basic stuff on their tablets/phone when their internet connection is poor. Trouble clocking into jobs sometimes. What business problems are you solving with the product? What benefits have you realized? Organization is a big thing. It's ...

Service Trade is a very useful tool!

What do you like best? The ability to view a job in real time is unbeatable. What do you dislike? The dispatch board has a tendency to overload my computer. What business problems are you solving with the product? What benefits have you realized? We work with restaurants who need immediate answers to questions. By having technicians document with before and after pictures, and audio memos, I can answer all questions accurately.

Total Fire Protection Inc.

What do you like best? Service Trade has revolutionized our Service Department and has given us focus and clarity on where we want this department to go in the future. What do you dislike? Very little. Integrating our accounting program with Service Trade has been the most difficult aspect. Recommendations to others considering the product Get a demo and review 3-4 other options. I'm sure Service Trade will be the top candidate once you have reviewed similar services. What business ...

ServiceTrade has allowed us to go paperless!

What do you like best? With ServiceTrade our operation is completely paperless and cloud based now. This allows for real-time updates from the field which has greatly improved our customer service. The software is intuitive and helps everyone stay organized. The ability to save pictures and paperwork and then share that with customers in professional looking HTML emails which are preformatted is fantastic. Software will allow integration with QuickBooks, Intacct, and other accounting ...

Love Service Trade

What do you like best? Customer can receive confirmation of service call by e-mail, user friendly, good customer support What do you dislike? Not able to use multiple e-mail address when e-mailing invoices What business problems are you solving with the product? What benefits have you realized? Being able to e-mail invoices has cut our collections days

Service Trade absolutely revolutionized our business. It is amazing.

What do you like best? Service Trade understands the needs of service contractors today. Many of us (contractors are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and ...

Wonderful company that prides themselves on finding solutions to your every problem.

What do you like best? Customer service is the best I have ever seen. What do you dislike? Nothing. This company is the Cinderella of business management softwares. They came out of nowhere and I see them dominating in the future. Recommendations to others considering the product Get rid of your file folders! I know you hate filing. Servicetrade takes care of all of that for you and more! What business problems are you solving with the product? What benefits have you realized? ...